Marielena Castellanos
Eagle Pass,TX
Summary
Dynamic gaming inspector with a proven track record at Kickapoo Traditional Tribe of Texas Gaming Commission, enhancing security through effective surveillance techniques and investigative skills. Streamlined inspection processes, boosting efficiency and customer satisfaction. Adept at problem-solving and fostering teamwork, ensuring compliance and integrity within the gaming environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Gaming Inspector
Kickapoo Traditional Tribe of Texas Gaming Commiss
04.2015 - 05.2025
- Conducted thorough inspections of gaming devices to ensure compliance with regulatory standards.
- Contributed to a safer gaming environment by monitoring surveillance systems closely for any suspicious activities or potential threats within the establishment.
- Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
- Inspected table game equipment regularly, ensuring all components were in good working condition and adhering to regulatory requirements.
Assistant Manager
Five Star Correctional Services
07.2014 - 01.2015
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Led team in achieving operational goals through effective resource allocation and workflow management.
- Developed training programs to enhance employee skill sets and promote career growth.
- Managed inventory control processes, optimizing stock levels to reduce costs and improve service delivery.
Food Service Assistant Manager
Maverick County Detention Center
03.2014 - 07.2014
- Assisted in meal preparation and presentation, ensuring adherence to quality standards.
- Collaborated with kitchen staff to streamline food service operations, enhancing efficiency.
- Maintained cleanliness and organization of food service areas, complying with health regulations.
- Supported inventory management by tracking supplies and notifying management of shortages.
Customer Service Associate
Lowe's
02.2008 - 11.2008
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed transactions accurately using point-of-sale systems.
- Assisted in training new associates on customer service protocols.
- Implemented feedback mechanisms to enhance service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bingo Runner/ Issuing Clerk
Kickapoo Lucky Eagle Casino
10.2005 - 07.2007
- Delivered prompt and accurate service to players during bingo sessions.
- Assisted with setup and breakdown of gaming areas, ensuring compliance with safety regulations.
- Engaged with patrons to enhance their experience and resolve inquiries effectively.
- Monitored game integrity by overseeing card distribution and managing player interactions.
Education
Nursing
San Antonio College
San Antonio, TX05.2004
CCWinn Highschool
Eagle Pass, TX05.2003
Skills
- Stress tolerance
- Surveillance techniques
- Analytical mindset
- Auditing procedures
- Investigative skills
- Quick learner
- Detection software monitoring
- Customer assistance
- Accurate incident reporting
- Suspicious activity monitoring
- Facility monitoring and oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Theft identification
- Attention to detail
- Multitasking Abilities
Certification
Food Handlers Certificate
Languages
Fluent in English & Spanish
Native or Bilingual
Timeline
Gaming Inspector
Kickapoo Traditional Tribe of Texas Gaming Commiss
04.2015 - 05.2025
Assistant Manager
Five Star Correctional Services
07.2014 - 01.2015
Food Service Assistant Manager
Maverick County Detention Center
03.2014 - 07.2014
Customer Service Associate
Lowe's
02.2008 - 11.2008
Bingo Runner/ Issuing Clerk
Kickapoo Lucky Eagle Casino
10.2005 - 07.2007
Nursing
San Antonio College
CCWinn Highschool
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