Kevin Montes
Pembroke Pines
Summary
As a highly motivated and customer-oriented professional with hands-on experience in fast-paced, client-facing environments, I bring a proven track record of delivering exceptional service and fostering customer loyalty. My background includes proficient use of POS systems, seamless collaboration in team-driven settings, and a strong commitment to resolving customer concerns with empathy and efficiency. Additionally, my experience as a surveillance specialist at a casino has sharpened my observational skills, attention to detail, and ability to remain composed under pressure—traits that directly enhance my ability to manage complex customer interactions with discretion and professionalism. With excellent communication skills and a detail-oriented mindset, I consistently contribute to a positive and productive work atmosphere. I am eager to further develop my expertise in customer service while contributing value to a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Surveillance Specialist
Miccosukee Tribe and Gaming
Miami
07.2023 - Current
- Updated virus protection systems based on computer virus reports.
- Participated in training sessions for new employees in order to ensure proper usage of the system.
- Reported incidents of suspicious behavior.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Monitored all areas of the casino to assure no customers were cheating
Busser/Host
The Cheesecake Factory
Pembroke Pines
10.2021 - 06.2023
- Delivered smooth and timely service to customers by staying attentive to all their needs
- Worked quickly, communicated with staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Cleaned tables and prepared silverware during all shifts
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Completed quality control reports to ensure all objectives were met
Shift Manager
Dairy Queen
Randolph
05.2020 - 12.2021
- Manage cash register and intake of all orders from customers
- Offered customers new items such as sundaes, cone varieties, and more for a delightful experience
- Worked in a team environment to improve efficiency
- Stored food properly by adhering to food safety policies and procedures
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions
Golf Caddie
Fairmont Country Club
Chatham
06.2019 - 02.2020
- Maintained smooth pace of play for golfers on course
- Assisted golfers with selecting clubs, choosing strategies and lining up shots
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates
- Worked 2 tournaments each year with amateur and professional golfers
- Determined distances to pins and advised players on proper clubs and methods
- Carried two bags of clubs for full 18-hole rounds of golf
- Cleaned and maintained balls, clubs and course amenities
Education
Associate - Computer Science
Broward College
Pembroke Pines, FL03.2025
High School Diploma -
Randolph High School
Randolph Township, NJ06.2022
Skills
- Knowledgeable in all ms software applications
- Excellent Bilingual
- Very Good Team collaboration
- Excellent Sales Proficiency
- Very Good Cross-functional training
- Excellent Time management
- Very Good Interpersonal relations
- Customer service
- Team collaboration
- Incident reporting
- Critical thinking
- CCTV maintenance
Timeline
Surveillance Specialist
Miccosukee Tribe and Gaming
07.2023 - Current
Busser/Host
The Cheesecake Factory
10.2021 - 06.2023
Shift Manager
Dairy Queen
05.2020 - 12.2021
Golf Caddie
Fairmont Country Club
06.2019 - 02.2020
Associate - Computer Science
Broward College
High School Diploma -
Randolph High School