KEVIN MORALES
East Orange,New Jersey
Summary
Results-driven professional with experience as a Dispatcher/Customer Service Representative. Strong communicator, skilled in managing inquiries and prioritizing tasks to ensure timely service. Calm under pressure, with proven problem-solving abilities to address customer concerns and enhance satisfaction. Detail-oriented and efficient in fast-paced environments. Newly certified CDL driver, bringing practical knowledge of logistics and transportation operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
Schneider
11.2024 - 01.2025
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Managed the daily electronic logbook and submitted the related documentation.
- Dropped and hooked trailers and changed configuration of equipment.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Dispatcher
United Natural Foods, UNFI
01.2024 - 10.2024
- Dispatched trucks to ensure they depart on time
- Tracked driver locations and communicate with them to ensure timely arrivals.
- Notified customers about possible delivery issues or delays.
- Managed customer invoices and preparing delivery documentation.
- Tracked shipping and monitoring route progress.
- Consolidated two truckloads into one to avoid the need for an additional driver.
- Conducted yard audits to assess inventory on-site.
Dispatcher/Customer Service Representative
Veltri, Inc.
02.2019 - 12.2023
- Monitored the progression of drivers and their trips to ensure uninterrupted service to customers and accurate flow of data into the system
- Verified drivers' compliance with assigned equipment and on-time execution of duties
- Maintained accurate records of trailers picked up and dropped off at correct locations
- Updated system with load/trip status to allow customers to track route progress in real-time
- Coordinated breakdown handling with fleet maintenance
- Managed on-road issues, including complaints and accidents, and communicated information to management
- Filed driver and load/trip documentation
- Researched service failures to Identify a solution and assign responsibility for implementation
- Developed and maintained strong relationships with drivers and dispatchers for effective communication and coordination
- Provided support and guidance to drivers to ensure excellent customer service and on-time delivery
Yard Specialist
Amazon
09.2017 - 01.2019
- Corresponded with multiple shipping companies and demonstrated a comprehensive understanding of shipping systems, requirements, rules, and obligations to support yard organization and minimize delays
- Conducted daily coordination with fulfillment center operations departments, transportation peers, and carriers to ensure all trailers arrived and departed on time with zero defects
- Maintained the accuracy and integrity of the trailer yard through meticulous attention to detail and daily yard audits
- Consolidated data from multiple sources to support daily workflow and business needs
- Operated a spotter truck, moving trailers between trailer yard and dock doors, and logging all trailer moves to maintain accurate yard inventory
Assistant Manager
Vector Marketing
01.2017 - 04.2017
- Worked with a manager to recruit and train a sales force
- Provided weekly consultations for all representatives, serving as coach and advisor
- Presented a high-quality line of cutlery and culinary items to customers through in-home demonstrations
- Established new clientele through referral and lead generation
- Refined communication skills and polished personal sales techniques
Education
No Degree - Computer Engineering
Bergen Community College
Paramus, NJ01-2020
High School Diploma -
Lodi High School
Lodi06-2016
Skills
- Equipment operation
- Bilingual
- Courteous and polite demeanor
- Management Skills
- Strong computer skills in Microsoft Office, Excel, and Google Sheets
- Strong knowledge of operating systems like Windows, MacOS, Linux
- Customer-oriented
- Top Sales Representative
Certification
- CDL
Timeline
CDL Truck Driver
Schneider
11.2024 - 01.2025
Dispatcher
United Natural Foods, UNFI
01.2024 - 10.2024
Dispatcher/Customer Service Representative
Veltri, Inc.
02.2019 - 12.2023
Yard Specialist
Amazon
09.2017 - 01.2019
Assistant Manager
Vector Marketing
01.2017 - 04.2017
- CDL
No Degree - Computer Engineering
Bergen Community College
High School Diploma -
Lodi High School
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