Reading, home improvement, National Parks, cooking
Kevin Murphy
Fairlawn,OH
Overview
7
7
years of professional experience
Work History
Parts Manager
BMW of Akron
05.2022 - Current
- Offered hands-on assistance to customers both internal and external.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rearranged original parts department to better serve changing trends and keep workspaces organized.
- Lead construction of new parts department after old one was lost in dealership fire.
- Mitigated financial discrepancies by managing current inventory, modernizing stocking levels, and implementing a plan to reduce obsolescence.
- Lead the onboarding of a second certified collision repair center.
Parts Manager
Volkswagen of Akron
10.2019 - 05.2022
- Developed and implemented new procedures for improving inventory control and reducing time required to locate parts by devising a new organizational plan for the department.
- Inventoried all abandoned special order parts and devised a new reporting procedure to inform customers that parts were available for installation.
- Significantly reduced obsolete inventory by correctly following manufacturer return procedure and improving ordering procedure.
- Led wholesale parts sales strategy by personally connecting with customers in person and on the phone.
Parts Associate
BMW of Akron
04.2018 - 10.2019
- Researched vehicles and parts via electronic parts catalog for technicians.
- Ordered and quoted parts for service department, independent repair shops, etc.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Daily receiving, damage inspection, and allocation of all incoming parts.
- Established delivery route for all wholesale parts orders.
- Managed warranty returns and warranty scrap according to manufacturer reporting.
- Organized parts storage and stocked inventory according to company guidelines.
Porter
BMW of Akron
09.2017 - 04.2018
- Greeted customers at their vehicle as they arrived for service. Recorded VIN and mileage for and applied appropriate tag to vehicle. Added paper floor mat and plastic seat cover to vehicle for cleanliness.
- Ushered customers inside for sit down with service advisor.
- Completed sweeping, mopping, and organization of the service drive.
- Cleaned and organized building areas as required. Including parking lots, flower beds, and workshop.
- Communicated with coworkers and managers about completed duties.
- Participated in complimentary Saturday car washes.
Education
Bachelor of Science - Mechanical Engineering
The University of Akron
AkronSkills
Leadership
Communication
Problem solving
Organization
Presentation
Interests
Timeline
Parts Manager
BMW of Akron
05.2022 - Current
Parts Manager
Volkswagen of Akron
10.2019 - 05.2022
Parts Associate
BMW of Akron
04.2018 - 10.2019
Porter
BMW of Akron
09.2017 - 04.2018
Bachelor of Science - Mechanical Engineering
The University of Akron
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