TERIE UTO
River Vale,NJ
Summary
Dynamic professional with over 15 years of experience in supply chain, logistics, and retail for luxury automotive manufacturers. Proven ability to adapt to new challenges and deliver effective solutions. Strong problem-solving skills complemented by a history of building robust client and team relationships. Committed to driving team success and achieving measurable results.
Overview
21
21
years of professional experience
Work History
Parts Manager
MERCEDES-BENZ OF MANHATTAN
New York, NY
10.2022 - Current
- Foster a team culture of collaboration, empowerment, and accountability.
- Facilitate objective planning to align with corporate and dealership goals.
- Supervise 27 team members, promoting performance and collaboration.
- Collaborate with the Service and Sales teams to enhance customer satisfaction.
- Analyze vendor cost structures, resulting in expense reductions.
- Oversee the management of a $6 million spare parts inventory for optimal resource utilization.
- Led the implementation of the new DMS system rollout.
- Achieved highest monthly Parts Gross Profit in dealership history and received 2024 Best of the Best Dealer Recognition Award.
Retailer Inventory Senior Specialist
VOLVO CAR USA, LLC
Mahwah, NJ
08.2019 - 10.2022
- Served as the primary dealer contact, maintaining strong client relationships.
- Tracked and reported KPIs to measure performance improvements.
- Planned and conducted training activities, enhancing system proficiency.
- Contributed to the global net design work stream project, driving collaborative innovation.
- Spearheaded updates to the US Volvo Service Parts and Procedures Manual, ensuring accuracy and compliance.
- Delivered comprehensive action plans that enhanced dealer performance and introduced new RIM parameters.
Packaging & Quality Specialist
VOLVO CAR USA, LLC
Rockleigh, NJ
04.2018 - 08.2019
- Developed and rolled out new U.S. packaging for branded service parts.
- Ensured supplier compliance for merchandising and shipping processes.
- Remediated quality issues related to domestically sourced parts.
- Monitored quality checks for both global and domestic parts supply.
Supervisor, Dealer Assistance Center
MERCEDES-BENZ USA LLC
Montvale, NJ
07.2013 - 04.2018
- Directed a team of 12 dealer parts representatives and analysts to address dealer parts inquiries.
- Collaborated with on-site logistics, operations, and field partners to improve the customer experience.
- Launched dealer micro website for enhanced communication about department activities.
- Implemented automated 'Workbench' tool for effective management of dealer inquiries.
- Coordinated with Parts Technical team on complex issues requiring specialized solutions.
Senior Supply Chain Analyst
Mercedes-Benz USA LLC
Montvale, NJ
06.2010 - 07.2013
- Prepared forecasts and vendor orders for over 8,000 parts to streamline supply chain processes.
- Achieved 98% fill rate for imported parts and 99% fill rate for domestic parts.
- Supported planning efforts for vehicle accessories, electronics, and remanufactured components.
- Performed root cause analysis to troubleshoot any issues that arose within the supply chain process.
- Monitored supplier performance metrics including delivery times, quality control, and cost efficiency.
- Selected as the first Parts Logistics Customer Experience Champion.
Project Coordinator to General Manager
Mercedes-Benz USA LLC
Montvale, NJ
01.2009 - 06.2010
- Supported Net Design Project for Jacksonville PDC to ensure timely execution.
- Managed process and data analysis within Parts Logistics for informed decision-making.
- Facilitated cross-functional projects, budgets, and process improvements across teams.
- Collaborated daily with Parts Logistics frontline teams to enhance operational efficiency.
Automotive Accessories Specialist
Mercedes-Benz USA LLC
Montvale, NJ
09.2008 - 01.2009
- Coordinated automotive accessory products through the entire product life cycle, and product launch.
- Initiated sales activities and promotions for M-B dealer network to achieve sales targets.
- Responsible for IT communication tools, including MBUSA.com and the Dealer Ordering Guide.
- Facilitated enhanced product and sales training in collaboration with M-B Academy.
Supervisor, Parts Transportation
Mercedes-Benz USA LLC
Montvale, NJ
06.2007 - 09.2008
- Supervised associates managing import and domestic parts deliveries to all M-B dealers.
- Collaborated with SCM and Ops to plan transportation needs effectively.
- Consulted regularly with Parts Managers to address delivery requirements.
- Assessed existing practices, implementing best practices for operational efficiencies.
- Conducted meetings to strengthen partnerships with transportation suppliers and customs brokerage.
- Supported Department Manager in developing strategic initiatives and operations planning.
Analyst, Ocean Transportation
Mercedes-Benz USA
Montvale, NJ
03.2005 - 06.2007
- Coordinated daily with freight forwarders and customs brokers to ensure timely clearance.
- Assisted SCM and Ops with inquiries regarding inbound issues, including short shipments and delays.
- Prepared comprehensive sea freight reports on customs clearance times and container volumes.
- Developed improved lead time reporting procedures to enhance operational efficiency.
- Evaluated processes and provided recommendations for corrective actions.
Analyst, PDC Operations
Mercedes-Benz USA LLC
Montvale, NJ
03.2004 - 03.2005
- Conducted statistical analyses of operations for management review and performance enhancement.
- Computed and monitored daily and monthly KPIs to initiate proactive measures.
- Assisted supervisor with operational project research, documentation, and training efforts.
- Recommended alternative measurement methods to uncover trends in performance.
Education
Master’s of Science - Supply Chain Management
East Lansing, MI
East Lansing, MIBachelor’s of Science - Environmental & Business Economics
New Brunswick, NJ
New Brunswick, NJSkills
- Supply chain coordination
- Process improvement
- Leadership
- Supply chain coordination
- Process improvement
- Leadership
Languages
Japanese
Native/ Bilingual
References
References available upon request.
Timeline
Parts Manager
MERCEDES-BENZ OF MANHATTAN
10.2022 - Current
Retailer Inventory Senior Specialist
VOLVO CAR USA, LLC
08.2019 - 10.2022
Packaging & Quality Specialist
VOLVO CAR USA, LLC
04.2018 - 08.2019
Supervisor, Dealer Assistance Center
MERCEDES-BENZ USA LLC
07.2013 - 04.2018
Senior Supply Chain Analyst
Mercedes-Benz USA LLC
06.2010 - 07.2013
Project Coordinator to General Manager
Mercedes-Benz USA LLC
01.2009 - 06.2010
Automotive Accessories Specialist
Mercedes-Benz USA LLC
09.2008 - 01.2009
Supervisor, Parts Transportation
Mercedes-Benz USA LLC
06.2007 - 09.2008
Analyst, Ocean Transportation
Mercedes-Benz USA
03.2005 - 06.2007
Analyst, PDC Operations
Mercedes-Benz USA LLC
03.2004 - 03.2005
Master’s of Science - Supply Chain Management
East Lansing, MI
Bachelor’s of Science - Environmental & Business Economics
New Brunswick, NJ
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