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Kevin Murphy
Hilliard,OH
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
4
4
years of professional experience
Work History
Operations Manager
Rock Gate Capital, LLC (dba 160 Driving Academy)
02.2022 - 05.2026
- Workforce Innovations and Opportunity Act (WIOA) Manager
- Oversee team of agents who work directly with regional workforce offices to create or maintain relationships.
- Maintain Eligible Training Provider List (ETPL) for each state we operate in by updating location information, program details, and pricing.
- Update ETPL portals with performance reporting on either a quarterly or yearly basis (depending on state requirements) to ensure ETPL eligibility by meeting 70%+ program completion rates and 60%+ employment placement rates for graduates.
- Resolve issues between WIOA offices and schools as it related to student complaints, training timeline issues, etc. either in person or over the phone.
- Travel to schools and WIOA offices to meet and implement any needed school changes (i.e. equipment, instructor training, location upgrades).
Amazon Career Choice
10.2024 - 11.2025
- Create department to enroll Amazon Career Choice students at locations nationwide.
- Design all workflows and integrations with schools and Amazon system to ensure the maximum of 600 students are enrolled each month.
- Phone calls, emails, and text messaging campaigns
- Voucher submission to Amazon portal and tracking for completed enrollment before month cut-off.
- Create reporting of enrolled students, paused students, and dropped students.
- Work with schools to make sure that Amazon students were completing tracking in approved timeframe.
- Ensure that all 600 vouchers each month were assigned.
- Upload all reporting to Amazon portal to track enrolled students, dropped students, and graduated students to ensure proper payment and success metrics.
- Weekly progress reporting to senior management and then monthly reporting to Amazon management team.
Truckers Network Sales Team (division of 160 Driving Academy)
08.2023 - 10.2024
- Innovate our Truckers Network app for ease of use for customers and companies posting their job openings.
- Create tracking mechanisms for applicants/users (view tracking, application tracking, job post closings, product sales, etc.).
- Re-aligned sales goals and strategy to focus on cities where we have schools.
- Incorporating Truckers Network tutorial for all of 160’s students to assist with job searches.
- Conduct weekly sales meetings with staff to discuss successes, opportunities, and strategy.
- Hire and train new sales staff.
- Replace existing staff as needed for performance.
- Report weekly to senior management on strategies, successes, and opportunities.
Remote Enrollment Team
04.2022 - 08.2023
- Created Remote Enrollment team who would engage in all steps of a student’s enrollment including initial interview, overseeing funding source, obtaining all enrollment documents and student identification, scheduling DOT physical and scheduling start date.
- This was a ground up build starting with team recruitment, gathering all pricing information for the 150+ schools in 43 states, ensuring state licensing, policy, and procedures were followed.
- Monitoring calls and rep workloads. Ensured the enrollment targets were hit and exceeded.
- Resolving conflicts between the Remote Enrollment Team and local school Branch Managers.
- Measuring total enrollments by the Remote Team vs. initial student inquiries for enrollment information.
- Tracking remote enrollment performance vs. local branch enrollments for team viability.
Center Of Excellence Team
02.2022 - 04.2022
- Inbound and outbound calls to schedule “Sits” for potential students with Branch Managers across the country.
- Track and convert leads to contacts and provide outreach via text, phone, and email.
- Answer general questions about 160 Driving Academy and the CDL trucking industry.
- Learn the “Sit process” for encouraging the applicant to enroll with 160.
- Study industry and industry terminology, truck types, endorsements, weight limits based on CDL type (A or B), FMCSA (Federal Motor Carrier Safety Administration) rules and regulations.
Education
Bachelor of Science - Business Administration
Ohio Dominican University
05-2012
Skills
- Strong written and verbal communication skills
- Organizational skills and time management
- Strong skills in Word, PowerPoint, Excel, and Outlook
- Problem-solving and decision-making skills
- Documentation and reporting skills
- Excellent critical assessment and analytical skills
Affiliations
National Association of Workforce Development Professionals (NAWDP)
Timeline
Amazon Career Choice
10.2024 - 11.2025
Truckers Network Sales Team (division of 160 Driving Academy)
08.2023 - 10.2024
Remote Enrollment Team
04.2022 - 08.2023
Operations Manager
Rock Gate Capital, LLC (dba 160 Driving Academy)
02.2022 - 05.2026
Center Of Excellence Team
02.2022 - 04.2022
Bachelor of Science - Business Administration
Ohio Dominican University