Kevin Mustain
Hilton Head Island,SC
Summary
At ARG, I spearheaded teams to enhance customer satisfaction and streamline project delivery, demonstrating exceptional problem-solving and relationship-building skills. My leadership ensured projects met high-quality standards, improving stakeholder satisfaction significantly. I excel in coaching and strategic planning, driving performance improvements across departments. My primary area of expertise includes the following technologies: UCaaS, CCaaS, data centers, network connectivity, telecommunications, telecom expense management, SD-WAN, and related MSP services.
Overview
10
10
years of professional experience
Work History
Team Lead- Project Experience Specialist
ARG
06.2022 - 08.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with our clients senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed projects from procurement to commission.
Enterprise Project Manager
ARG
03.2019 - 06.2022
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Developed comprehensive project plans, outlining clear objectives, tasks, timelines, and dependencies.
- Reduced project completion time by identifying bottlenecks and implementing effective solutions to overcome obstacles.
- Built strong relationships with stakeholders, addressing concerns promptly and maintaining open lines of communication throughout the project lifecycle.
- Led large-scale technology implementations, streamlining operations for improved business performance across the clients organization.
- Managed various IT projects to meet deadlines and customer requirements.
Technology Consultant
ARG
02.2017 - 03.2019
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Directed IT services, counseled executives and collaborated with our clients senior management on strategic planning.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
- Streamlined business processes for increased efficiency and productivity through the integration of cutting-edge technologies.
- Worked closely with our clients infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Evaluated vendor proposals to select optimal partners based on technical capabilities, cost-effectiveness, and alignment with organizational objectives.
- Collaborated with sales teams to develop persuasive proposals for potential clients, highlighting the unique benefits and value provided by the company''s technology solutions.
Project Manager
ARG
10.2014 - 02.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Education
Bachelor of Arts - Psychology
Virginia Tech
Blacksburg, VA12.1995
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Product Management
- Problem-Solving
- Work Planning and Prioritization
- Onboarding and Orientation
- Expectation setting
- Project Planning
- Relationship Building
Timeline
Team Lead- Project Experience Specialist
ARG
06.2022 - 08.2024
Enterprise Project Manager
ARG
03.2019 - 06.2022
Technology Consultant
ARG
02.2017 - 03.2019
Project Manager
ARG
10.2014 - 02.2017
Bachelor of Arts - Psychology
Virginia Tech
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