Kevin Nardozzi
Syracuse
Summary
Dynamic Branch Operations Manager with a proven track record in strategic planning and team supervision. Enhanced service delivery through process improvements, achieving significant operational efficiencies. Skilled in sales management and fostering customer relationships, driving loyalty and satisfaction in competitive markets.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Conviber Incorporated
East Syracuse, NY
11.2024 - Current
- Streamlined branch operations to enhance service delivery and customer satisfaction.
- Implemented process improvements to reduce operational inefficiencies and optimize resource allocation.
- Led team training initiatives to foster skill development and promote a culture of continuous improvement.
- Managed inventory control processes, reducing excess stock and improving turnover rates through effective forecasting.
Territory Manager
Midway Industrial Supply
Syracuse, NY
11.2023 - 11.2024
- Developed and implemented territory strategies to enhance market penetration and customer engagement.
- Cultivated relationships with key accounts, driving loyalty and repeat business within assigned regions.
- Analyzed market trends and sales data to inform product positioning and promotional activities.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
Account Manager
Bisco Industries Inc.
Clearwater, FL
08.2021 - 07.2022
- Managed client accounts, ensuring timely and accurate service delivery.
- Developed strategic account plans to enhance customer relationships and satisfaction.
- Asessed market trends to identify growth opportunities for clients' businesses.
- Collaborated with cross-functional teams to optimize product offerings and solutions.
Inside Sales Representative
Conviber Incorporated
East Syracuse, NY
11.2020 - 08.2021
- Cultivated strong client relationships to enhance customer retention and satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed and maintained relationships with key vendors for improved service delivery.
Customer Service Sales Representative
Applied Industrial Technologies
09.2017 - 09.2020
- Assisted customers with product inquiries and order processing, enhancing overall satisfaction.
- Executed daily sales transactions accurately, ensuring compliance with company policies.
- Adapted quickly to new software systems for customer relationship management, improving service efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
Education
Emergency Medical Technician -
St. Petersburg College
Clearwater, FLHose Specialist -
Contitech Rubber Products
SKF Product Specialist -
SKF Rotational Excellence
Certified Personal Trainer -
National Academy of Sports Medicine
Skills
- Strategic planning
- Staff supervision
- Sales management
- Customer and vendor relations
- Branch operations management
- Team player
Timeline
Branch Operations Manager
Conviber Incorporated
11.2024 - Current
Territory Manager
Midway Industrial Supply
11.2023 - 11.2024
Account Manager
Bisco Industries Inc.
08.2021 - 07.2022
Inside Sales Representative
Conviber Incorporated
11.2020 - 08.2021
Customer Service Sales Representative
Applied Industrial Technologies
09.2017 - 09.2020
Emergency Medical Technician -
St. Petersburg College
Hose Specialist -
Contitech Rubber Products
SKF Product Specialist -
SKF Rotational Excellence
Certified Personal Trainer -
National Academy of Sports Medicine