Specialist in applying sound judgment to effectively resolve issues with tact and diplomacy
Overview
34
34
years of professional experience
Work History
JOB DEVELOPER
Help USA
03.2023 - 10.2023
Developed and maintained network of employers to secure job placements for clients.
Scheduled interviews aligning with employers' workforce needs.
Conducted outreach through phone contacts and field visits to establish employer accounts.
Assessed clients' skills and experiences to match them with job opportunities.
Facilitated workshops preparing clients for interviews and job search strategies.
Served as liaison for employment, vocational, and educational training programs.
Resolved conflicts and addressed problems to enhance client support.
Conducted individual and group counseling on resume writing and interview techniques.
PROSPECT MANAGEMENT LIASON
EMWL Microfinance Ltd.
01.2013 - 01.2019
Cultivated strong relationships between individuals and organizations to enhance collaboration.
Demonstrated excellent communication skills to engage with diverse cultures effectively.
Coordinated communications between teams to ensure accurate information was shared in a timely manner.
MEDIA CONSULTANT / CLIENT MANAGER
McGraw-Hill Companies
01.2002 - 01.2008
Managed a multi-million-dollar post-sales portfolio of clients for McGraw-Hill Construction
Worked closely with clients to successfully execute their vision and ensure that their expectations are exceeded
Served as a point of contact for clients, cultivating relationships, and project managing all account activities in order to retain and grow existing business
Secured over $4m in revenue for three territories and provided quality service with excellent communication
Trained staff and new employees on new products and improved processes to maximize productivity and efficiency, resulting in faster turn-around times
Led and assisted sales representatives in client presentations, acquiring new leads, and employing the use of effective sales strategies
Awarded First place twice in Reprint Sales for Sweets Catalogs
CLIENT SERVICE SPECIALIST
McGraw-Hill Companies
01.1999 - 01.2002
Generated over $6M in annual revenue through collaboration with 6 district managers and effective sales strategies.
Established profitable client relationships to enhance retention and satisfaction levels.
Served as liaison among sales, clients, marketing, and production teams to ensure cohesive operations.
Facilitated resolution of service issues by collaborating with operational teams to promote client satisfaction.
Mentored junior team members, fostering professional development and managing employee relationships.
Enhanced product knowledge continuously to deliver optimal service and meet sales quotas.
Created presentations outlining product features, benefits, and pricing for prospective customers.
Developed outreach strategies targeting key stakeholders across departments for seamless service delivery.
PRINT BUYER
Zenith Media
01.1995 - 01.1999
Print Buyer for numerous accounts with budgets surpassing $300 million dollars
Planned and negotiated advertising rates, schedules, and ad placement with top national consumer magazines for clients of Grey Advertising and Zenith direct clients
Met with consumer and trade print reps to assess media suitability for client’s marketing objectives
Negotiated added value
Planned and presented campaigns with reach and frequency goals internally and to the client