Open To Work
Kevin Ngure
SMYRNA,GA
Work Preference
Summary
Dynamic operations leader with extensive experience in healthcare, adept at enhancing clinic throughput and minimizing patient wait times. Proven track record in leading teams, implementing effective project management strategies, and ensuring compliance with regulatory standards. Committed to fostering operational excellence through clear communication and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Concentrix
Remote
08.2025 - Current
- Managed high-volume inbound member inquiries related to benefits, claims, and eligibility, delivering empathetic, clear resolutions and prioritizing first-contact resolution.
- De-escalated conflicts and resolved complex issues, strengthening member relationships and enhancing overall service experience.
- Documented cases and follow-ups in CRM systems, coordinated escalations to specialized teams, and ensured compliance with privacy and SLA requirements.
Project Coordinator
Lake Acworth Family Practice
Atlanta
03.2019 - 07.2025
- Managed end-to-end clinic projects such as facility upgrades, equipment installations, and process improvement initiatives, coordinating contractors, vendors, and internal stakeholders to meet objectives.
- Developed project schedules, tracked budgets and resources, and maintained milestone and status reports to ensure timely delivery and support leadership decision-making.
- Streamlined patient intake and scheduling workflows to enhance clinic throughput and reduce patient wait times through standardized procedures.
- Trained staff on new processes and safety protocols to ensure compliance with healthcare regulations and quality standards while supporting daily operations.
Rideshare Driver
Uber Technologies
Atlanta
02.2017 - 02.2019
- Provided safe, punctual transportation and attentive customer service across Atlanta, resulting in consistent positive passenger feedback and repeat business.
- Optimized routing and time management using navigation tools to maximize daily utilization and reduce wait times.
- Exhibited strong communication, conflict de-escalation, and problem-solving skills while ensuring vehicle safety and cleanliness standards.
Education
Masters of Arts - Organizational Leadership
Beulah Heights University
Atlanta05-2021
Bachelors of Arts - Management
University Of South Africa
Johannesburg05-2017
Skills
- Problem Solving
- Communication
- Conflict resolution
- Time Management
- Adaptability and Flexibility
- Teamwork
- Digital Literacy
Timeline
Customer Service Representative
Concentrix
08.2025 - Current
Project Coordinator
Lake Acworth Family Practice
03.2019 - 07.2025
Rideshare Driver
Uber Technologies
02.2017 - 02.2019
Masters of Arts - Organizational Leadership
Beulah Heights University
Bachelors of Arts - Management
University Of South Africa