KEVIN NGUYEN

As a General Merchandise Team Lead at Walmart, I supervised a team to ensure merchandise was well-stocked and displayed. I managed inventory, trained new associates, and implemented loss prevention strategies. I also made quick decisions to meet operational goals and improve customer satisfaction.

• Implemented targeted training, resulting in a 40% productivity increase and a notable 30-day reduction in on-boarding time.
• Drove a 70% sales increase through strategic merchandising and effective promotional displays.
• Managed $3 million in merchandise inventory, ensuring accurate stocking and meeting customer demand.
• Cross-trained existing employees to maximize team agility and performance.

As an Entertainment Team Associate at Walmart, I assisted customers with product selection and provided detailed merchandise information

• I helped maintain organized displays, managed inventory, and collaborated with the team to execute promotions
• Provided great customer service, boosting loyalty
• Kept merchandise sections neat and well-stocked
• Contributed to sales strategies and team discussions

Accurately picked and packed customer orders while ensuring timely and friendly curbside pickup service. Maintained inventory organization, adhered to safety protocols for perishable items, and collaborated with the team to meet daily fulfillment targets. Focused on efficiency and customer satisfaction to enhance the overall shopping experience.