Kevin Nguyen
Duluth
Summary
Detail oriented Information Technology student specializing in Enterprise Systems and ERP technologies. Experienced in SQL, database systems, and SAP through academic projects. Researched artificial intelligence's impact on programming education. Possesses strong analytical and technical troubleshooting skills, aiming for roles in ERP or as a Business Analyst.
Overview
5
5
years of professional experience
Work History
End-User Support Administrator
Wiztech Systems, LLC
02.2023 - 10.2025
- Provided hands-on support for Windows desktops, laptops, and mobile endpoints, ensuring operational readiness in corporate environments
- Diagnose and resolve hardware malfunctions and software application issues across varied user setups
- Manage user accounts, access rights, and organizational units within Active Directory
- Handle incoming support requests via IT ticketing systems, ensuring timely and courteous resolution
- Deploy and configure Windows OS images, updates, and essential tools per company standards
- Perform scheduled system checks and apply security patches, firmware updates, and antivirus solutions
- Guided end users in effectively utilizing essential applications, IT tools, and system features to enhance their productivity
- Work alongside IT infrastructure teams to troubleshoot and streamline workstation deployments
- Facilitated technical setup for new employees during onboarding and decommissioned equipment for departing employees.
Service Desk Technician
GA Viet Renovators
08.2020 - 02.2023
- Responded to help desk tickets via phone, email, or chat, ensuring timely resolution and high user satisfaction
- Provide technical assistance for Windows-based desktops, laptops, and mobile devices
- Install, configure, and maintain Windows operating systems and approved software packages
- Set up new user accounts, manage permissions, and support Active Directory-related tasks
- Documented issues, resolutions, and user interactions in ticketing systems to enhance knowledge sharing and improve future support
- Trained users on basic Windows functions, software usage, and security best practices, fostering a more knowledgeable user base
- Collaborate with IT teams to escalate complex issues and implement system improvements
- Assist with onboarding/offboarding processes including device setup and access provisioning
Education
Bachelor of Science - INFORMATION TECHNOLOGY
GEORGIA GWINNETT COLLEGE
Lawrenceville, GA05-2026
Skills
- IT troubleshooting
- System administration
- Software installation
- Database programming
- Data validation
- Data analysis
- SAP conversion
- SAP deployment
- SAP configuration
- SAP basis administration
- Troubleshooting skills
- Task prioritization
- Data modeling techniques
- Team leadership
- Customer service
- Team collaboration
- Task prioritization
Languages
English
Native/ Bilingual
Vietnamese
Limited
Timeline
End-User Support Administrator
Wiztech Systems, LLC
02.2023 - 10.2025
Service Desk Technician
GA Viet Renovators
08.2020 - 02.2023
Bachelor of Science - INFORMATION TECHNOLOGY
GEORGIA GWINNETT COLLEGE