Kevin Nguyen

• Singled-handedly supported Youth Ministry with setting up database of TrackCC software for tracking attendance of youths in Faith Formation program.
• Advised and supported Communications Ministry with using iCloud drive for online storage and collaboration.
• Served in Alpha Evangelization Ministry as small group host and helper.

• Managed over 200 user accounts in Active Directory for password reset, group assignment and account management.
• Assisted over 20 clients daily for remote support over Quick Assist and on-site support.
• Collaborated with team member to set up MDT/WDS for imaging PCs over Network Boot; imaged and deploy over 20 laptops daily.
• First-hand support, repair, upgrade and replace users laptops.
• Developed and tested Powershell Scripts for automated tasks on Windows computers.
• Assisted users' daily tasks with advanced knowledge in Office365 and Windows 10/11 OS.
• Supported new users with onboarding process and retiring users with offboarding process.
• Effectively used JIRA Support Management software for ticketing and documentation.
• Manged user's badges with Genetec Security Desk software.
• Troubleshooted and managed RICOH, HP Printers on Print Server.
• Worked with third-party vendors to resolve issues with Crestron Teams Room hardware and software.

• Assisted students in computer lab with Windows 10 desktop issues and MS Office365 questions.
• Supported and trained tutors, coworkers on virtual transition during COVID-19 pandemic.
• Used MS Teams for remote troubleshoot and user support during virtual operations.
• Participated in Call Center duty for scheduling appointments.
• Worked on AccuTrack SQL database for data entry, logging and data report.

Finished in Gold Bracket Individual Game of NCL Spring 2021 Season.

Graduated with Highest Honors.

Cumulative GPA: 3.9

Presidential Award for Outstanding Academic Achievement.

Graduated with Highest Honors.

Cumulative GPA: 4.0