Kevin Nunez-Hielo
Albuquerque,NM
Summary
Proven professional with a track record of enhancing customer experiences at Sandia Laboratory FCU, adept in asset protection and Spanish communication. Leveraged exceptional customer service and professionalism to resolve discrepancies and build strong customer relationships. Demonstrates excellent time management and empathy, significantly improving service efficiency and customer satisfaction. Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
4
4
years of professional experience
Work History
Teller/FSR
Sandia Laboratory FCU
02.2019 - 06.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Server
Il Vicino
03.2018 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Technology Leadership High School
Albuquerque, NM06.2020
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Patience and Empathy
- Customer Relationship Building
- Confidentiality and Discretion
- Spanish speaking
- Asset Protection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller/FSR
Sandia Laboratory FCU
02.2019 - 06.2022
Server
Il Vicino
03.2018 - 06.2020
High School Diploma -
Technology Leadership High School
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