Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kevin Ochoa

McAllen,TX

Summary

I am a 22 year old young man who decided to serve a full time mission for a period of 24 months. Out of all the positions and various jobs i've had, serving a mission was ultimately what helped me the most not only in my personal life, but in my professional life a well. As a full time missionary i mainly learned how to work with various groups of people with different backgrounds and adjust to my environment regardless of where i was. Customer service skills were definitely essential attributes i was able to develop throughout those years and have helped me to not only work with all kinds of clients but work among all kinds of employees. Out of all the many things i was able to learn as a full time missionary, the most important one that i learned was identifying peoples needs before. they would tell me what their problem was and having the answer for every person i taught before they would ask me their questions. I think the secret to success is genuinely loving every person you talk to or encounter and actually being willing to help them not only for the pay but because its part of who we can become. Learning how to magnify your calling, assignment, task, etc has opened many doors for me and will continue to help many people who strive to do more than they are asked in their assigned task. All these amazing things i learned throughout those 2 years have helped me with customers when i worked for Amazon and are currently helping me with my clients doing pest control now. I not only believe but i know that the main key to be successful is by having the Lord be at the center of all you do. He can truly give you instructions on how to go about doing your job and how you can perform to the best of your ability.

Overview

4
4
years of professional experience

Work History

Pest Control Technician

BugKil Pest Control
01.2024 - Current


  • Identify clients needs and problems and terminated the problem and fulfill whatever other command the client asks us to do regarding pest control.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
  • Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.

Delivery Driver

Amazon
07.2023 - 01.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Latter Day Saints Missionary

The Church Of Jesus Christ Of Latter-day Saints
07.2020 - 10.2022
  • Learned to magnify everything that i do.
  • Learned to use various software's and work with people online through various communication resources during the world wide Covid-19 pandemic.
  • Developed customer service skills.
  • Learned to recognize and help others find the answer to their questions and concerns.
  • Learned communication skills with various groups of people, various backgrounds and ethnicities.
  • Improved community relations by organizing and participating in service projects.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Enhanced language skills for non-native English speakers through tailored tutoring sessions.
  • Developed collaborative relationships with local organizations to promote cultural understanding and integration.
  • Assisted individuals in overcoming personal challenges, fostering resilience and self-reliance.

Education

High School Diploma -

Rowe High School
Mcallen, TX

Skills

  • Pest Removal
  • Service Sales
  • Company Branding
  • Data Entry
  • Adaptable
  • Problem Solving
  • Conflict Resolution
  • Decision Making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

References

References available upon request.

Timeline

Pest Control Technician

BugKil Pest Control
01.2024 - Current

Delivery Driver

Amazon
07.2023 - 01.2024

Latter Day Saints Missionary

The Church Of Jesus Christ Of Latter-day Saints
07.2020 - 10.2022

High School Diploma -

Rowe High School
Kevin Ochoa