KEVIN O'CONNOR
Portland,OR
Summary
Dynamic sales professional with a proven track record at Drops Candies, excelling in customer relations and key account management. Skilled in new account acquisition and team leadership; consistently achieves sales growth through strategic upselling and relationship building, enhancing client satisfaction and driving revenue.
Overview
9
9
years of professional experience
Work History
Sales Representative
Drops Candies
10.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Lead Bartender
Paley Hospitality: Imperial Restaurant
09.2018 - 03.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bar Manager
Clarklewis
04.2016 - 09.2018
- Curated wine and cocktail menus for fine dining atmosphere.
- Created a welcoming environment, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, par levels, inventory, and scheduling.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Bachelor of Science - Business Administration And Management
Portland State University
Portland, OR04-2020
Skills
- Customer service & relations
- Key account management
- New account acquisition
- Training and onboarding of new employees
- Team leadership
- Data analytics & Strategic planning
- Marketing & merchandising
- Strategic planning and sales forecasting
Timeline
Sales Representative
Drops Candies
10.2020 - Current
Lead Bartender
Paley Hospitality: Imperial Restaurant
09.2018 - 03.2020
Bar Manager
Clarklewis
04.2016 - 09.2018
Bachelor of Science - Business Administration And Management
Portland State University
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