Vladica Adzic
Summary
Dynamic and results-oriented professional with a proven track record in B2B and B2C sales, specializing in customer relationship management and consistently exceeding sales targets. Fluent in multiple languages, with advanced proficiency in CRM systems and a strong commitment to delivering exceptional customer service. Possesses a deep understanding of pharmaceutical principles , chemistry , and pharmacology , combined with practical experience in applying this knowledge to improve patient care and sales outcomes. Known for strong communication , presentation , and problem-solving skills, and an ability to quickly assimilate and apply new information in fast-paced environments. A reliable, detail-oriented professional dedicated to providing high-quality service and continuous professional growth.
Overview
3
3
years of professional experience
Work History
Sales Representative
Piece of Cake Moving and Storage Company
01.2023 - 05.2024
- Identify and prospect potential customers, including individuals and business clients that would benefit from the company's moving or storage services. . This includes identifying companies that have a need for what the business offers or those that can improve their operations with the product or service. This may involve cold calling, email outreach, in person estimates, referrals, attending networking events, or utilizing digital marketing techniques.
- Implemented effective sales strategies to achieve consistent growth in competitive markets.
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
- Collaborated with the operations team to ensure seamless service delivery from initial inquiry to final move, achieving a customer satisfaction rate.
- Successfully closed high-value sales and provided post-sales support, following up with clients after moves to ensure satisfaction and build long-term relationships.
- Exceeded monthly and quarterly sales targets, earning recognition for consistently achieving performance goals.
Pharmacy Intern
Glosarij
01.2022 - 06.2022
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Assisted with inventory management, including stocking shelves, organizing pharmaceuticals and the distribution of medicines and medical equipment.
- Assisted licensed pharmacist in preparing and dispensing prescription medications, ensuring accuracy and compliance with regulations.
- Counseled patients on the proper use of medications , side effects and potential interactions, under pharmacist supervision.
- Supported the medication review process to identify potential drug interactions or errors.
- Assisted in preparation of sterile products (e.g. intravenous medications, injections) under strict safety protocols.
- Ensured that the patient record were up date and accurately reflected prescriptions and dispensing activities.
- Provided excellent customer service by answering questions and assisting with over-the-counter medication recommendations.
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Pharmacy Volunteer
The Institute for Medicines and Medical Devices
01.2021 - 01.2022
- Review applications for the approval of new medicines and medical devices, including evaluating clinical trial data, manufacturing processes, and labeling information.
- Ensure that pharmaceutical companies, medical device manufacturers, and other stakeholders comply with local and international regulations regarding the safety, effectiveness, and quality of products.
- Analyze dossiers submitted for product registration, including evaluating pharmacological, toxicological, and clinical data to assess the risk-benefit profile of medicines and devices.
- Oversee the approval and monitoring of clinical trials for new drugs and devices, ensuring adherence to ethical standards and regulatory requirements.
- Monitor and evaluate reports of adverse drug reactions (ADRs) and medical device incidents. Work with pharmaceutical companies and healthcare professionals to investigate and resolve safety concerns.
- Develop and implement risk management strategies for pharmaceutical products, including advising on the labeling, packaging, and distribution to ensure public safety.
- Collect and analyze data on the safety and effectiveness of products after they have been approved for sale, recommending further actions (e.g., product recalls, label changes, or market withdrawals) when necessary.
- Contribute to the creation and update of national regulations, guidelines, and standards for medicines, medical devices, and health technologies.
- Conduct or participate in inspections of pharmaceutical manufacturing plants, medical device facilities, and distribution networks to ensure compliance with Good Manufacturing Practices (GMP) and other regulatory requirements.
Education
Dance Instructor, Choreographer And Judicator - Latin And Ballroom Dances
Royal Dance School
Niksic, MontenegroPharmD (Doctor of Pharmacy) - Pharmacy
University of Montenegro Faculty of Pharmacy
Podgorica, Montenegro10-2022
Skills
- Excellent Communication and Presentation Skills
- Customer Service & Relations
- Customer Relationship Building & Management
- B2B and B2C Sales
- CRM Management (eg, Salesforce)
- Lead Generation and Qualification
- Negotiation and Closing Skills
- Market Research and Analysis
- Moving and Storage Logistics
- Clinical & Pharmaceutical Knowledge
- Drug Inventory Management
- Leadership and team management, collaboration and training
- Time management and organizational skills
Languages
Serbian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Italian
Professional Working
Timeline
Sales Representative
Piece of Cake Moving and Storage Company
01.2023 - 05.2024
Pharmacy Intern
Glosarij
01.2022 - 06.2022
Pharmacy Volunteer
The Institute for Medicines and Medical Devices
01.2021 - 01.2022
Dance Instructor, Choreographer And Judicator - Latin And Ballroom Dances
Royal Dance School
PharmD (Doctor of Pharmacy) - Pharmacy
University of Montenegro Faculty of Pharmacy
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