- Being a dad to my daughter; watching her grow up
- Really big into overall health & fitness - Avid gym goer
- Writing music & music production
- Gaming with friends
- Bernese mountain dog enthusiast
KEVIN O'DEA
Greater Boston
Summary
Results-oriented sales professional with over 8 years of experience in SAAS and enterprise sales. Proven track record in managing sales teams, driving customer success, and exceeding revenue targets. Skilled in account management, retention strategies, and expanding customer footprint. Strong ability to build and maintain client relationships and drive business growth.
Overview
9
9
years of professional experience
Work History
Account Executive
Zoom
01.2024 - Current
- Met existing customers to review current services and expand sales opportunities.
- Negotiated pricing, terms, and service agreements.
- Developed and maintained strong working relationships with customer stakeholders.
- Conducted business reviews with existing customers to stay aligned on business needs and objectives.
- Actively renewed customers, negotiating multi-year terms.
Senior Account Executive
Propel PRM
06.2022 - 07.2023
- Manage Sales and SDR team, providing leadership, coaching, and mentoring to drive performance and achieve targets
- Close new business, working closely with prospects to understand their needs, drive value, and address pain points
- Develop and maintain strong client relationships to ensure customer satisfaction and maximize opportunities for up-selling and cross-selling
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored and trained junior account executives
Enterprise Renewal Account Executive
Rocket Software
10.2019 - 06.2022
- Led customer success initiatives, focusing on retention and driving revenue growth through successful renewals and identifying up-sell and cross-sell opportunities.
- Developed and executed strategies to increase customer satisfaction and loyalty, resulting in a high renewal rate and increased revenue.
- Collaborated with internal stakeholders, including customer success, product management, and marketing teams, to align efforts and deliver exceptional customer experiences.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts, securing favorable terms for both the company and customer.
Account Manager
LogMeIn
05.2018 - 10.2019
- Managed a portfolio of past and existing customers, driving revenue growth through up-selling and expanding the customer footprint
- Conducted regular business reviews with clients to identify their evolving needs and align product offerings to meet those requirements
- Developed and maintained strong client relationships, serving as a trusted advisor and ensuring customer satisfaction and loyalty
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Business Development Representative
Rocket Software
05.2016 - 05.2018
- Conducted cold calling and prospecting activities to generate new leads and identify potential customers
- Collaborated closely with account executives on account mapping and territory planning, contributing to the development of effective sales strategies
- Acted as the lead BDR, coaching and mentoring new team members to drive performance and achieve sales goals
Education
Bachelor of Science - Business Management
Siena College
Loudonville, NY05-2013
Skills
- Relationship building and management
- Written and verbal communication
- Strategic selling
- New business opportunities
- CRM software expertise
- Business development and planning
- Rapport building
- Account Management
Interests
Timeline
Account Executive
Zoom
01.2024 - Current
Senior Account Executive
Propel PRM
06.2022 - 07.2023
Enterprise Renewal Account Executive
Rocket Software
10.2019 - 06.2022
Account Manager
LogMeIn
05.2018 - 10.2019
Business Development Representative
Rocket Software
05.2016 - 05.2018
Bachelor of Science - Business Management
Siena College
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