Kevin Olguin
Las Vegas
Summary
Driven by a strong work ethic and a commitment to excellence, I enhanced guest experiences at MGM Resorts through meticulous attention to detail and strict adherence to health regulations. A bilingual team player, I excel in customer-oriented roles, leveraging problem-solving and multitasking skills to maintain high standards of cleanliness and safety, significantly reducing laundry costs by implementing efficient practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Housekeeping Specialist
MGM Resorts
03.2022 - Current
- Enhanced the overall guest experience with meticulous attention to detail, ensuring a comfortable and welcoming environment for each visit.
- Consistently met strict health department regulations with an unwavering commitment to thorough sanitation practices.
- Maintained a safe and hygienic environment through regular inspection and sanitation of all common areas.
- Contributed to a positive work environment through effective communication, teamwork, and adherence to company policies.
- Reduced allergens in guest rooms with thorough dusting, vacuuming, and sanitizing procedures on a consistent basis.
- Reduced laundry costs by implementing efficient sorting, washing, and folding techniques for linens and towels.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Responsible for new linen and other merchandise deliveries.
Cart Attendant
Target
02.2017 - 03.2021
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Removed broken and unserviceable carts from inventory for repair.
- Offered carts to patrons.
Equipment Manager
JDST LLC
Las Vegas, NV
02.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Made sure all staff were on task with their roles.
- Passed out equipment to staff.
- Received and checked equipment that was returned.
- Set up equipment for various shows, convention centers, etc.
Maintenance
Billy Beez
07.2014 - 11.2016
- Greeted guests and delivered customer service.
- Met all clean protocols.
- Cleaned all areas to provide cleanliness to guests.
- Satisfied all guests witH safe environment.
- Responsible for any inventory being delivered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06.2014
Skills
- Teamwork
- Physically strong
- Customer-Oriented
- Problem-Solving
- Multitasking
- Reliability
- Team player
- Self Motivated
- Bilingual (Spanish)
Timeline
Housekeeping Specialist
MGM Resorts
03.2022 - Current
Equipment Manager
JDST LLC
02.2019 - 02.2020
Cart Attendant
Target
02.2017 - 03.2021
Maintenance
Billy Beez
07.2014 - 11.2016
High School Diploma -
Garden Grove High School
Similar Profiles
Anna KurosawaAnna Kurosawa
Spa Host at Park MGM (MGM Resorts)Spa Host at Park MGM (MGM Resorts)
Anna KurosawaAnna Kurosawa
Spa Host at Park MGM (MGM Resorts)Spa Host at Park MGM (MGM Resorts)
John BatezelJohn Batezel
Casino Floor Supervisor/Scheduler/Floor Manager at MGM Resorts/MGM GrandCasino Floor Supervisor/Scheduler/Floor Manager at MGM Resorts/MGM Grand
Phil Black IIIPhil Black III
Director of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLCDirector of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLC
Osmerys RamosOsmerys Ramos
Operations Manager at Professional Massage Inc CompanyOperations Manager at Professional Massage Inc Company