Kevin Orantes

Assistant Manager

the parkway outlet

Missouri City, TX

09.2023 - Current

Supervised daily operations including scheduling shifts, assigning duties.
Implemented quality control measures to uphold company standards.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained up-to-date knowledge of company products and services.
Ensured compliance with safety regulations and company policies.
Negotiated contracts with vendors to secure favorable terms and pricing.
Communicated regularly with customers to gain insights into their needs.
Managed customer service inquiries and complaints in a timely manner.
Managed household errands and other essential duties.
Operated equipment and machinery according to safety guidelines.
Exceeded customer satisfaction by finding creative solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assisted colleagues whenever possible with heavy lifting tasks or other duties which may be deemed necessary for job completion in an efficient manner.
Achieved cost-savings by developing functional solutions to problems.
Loaded and unloaded cargo using heavy lifting equipment such as forklifts, pallet jacks and dollies.
Assisted in unloading trucks with heavy lifting when necessary.
Assisted other personnel with heavy lifting when necessary.
Assisted in unloading trucks with heavy lifting equipment.
Organized special events such as sales promotions, clearance sales.
Assisted other staff members with heavy lifting when needed.
Developed and implemented organizational systems to streamline workflow processes.
Collaborated with management to develop strategies for improving efficiency in the workplace.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Assisted in loading and unloading trucks with heavy lifting equipment.
Performed basic cleaning and upkeep duties.
Cleaned up spills with appropriate cleaning materials.
Sanitize all surfaces using proper cleaning solutions.
Greeted customers and responded to informational requests.
Built loyal clientele through friendly interactions and consistent appreciation.
Operated cash registers to process payments for goods and services.
Scanned items and checked pricing on cash register for accuracy.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Greeted customers promptly and responded to questions.
Assisted customers with locating merchandise within the store.
Recommended, selected, located, and obtained products to meet customer needs.
Processed returned merchandise by strictly following store return and exchange procedures.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Resolved customer complaints in a professional manner.
Provided excellent customer service by helping customers locate items they were looking for.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Offered customers carry-out service at completion of transaction.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Processed credit card transactions accurately and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Maintained work area and kept cash drawer organized.
Answered incoming phone calls from customers regarding product availability or store locations.
Answered phone calls to assist customers with questions and orders.
Answered customers' questions and provided information on store procedures or policies.
Addressed customer questions and concerns regarding products and services.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Welcomed customers, offering assistance to help find store items.
Processed customer payments quickly and returned exact change and receipts.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Greeted customers and provided friendly customer service.
Informed customers of in-store promotions or pricing specials.
Unlocked building allowing access only to authorized employees until opening front doors to customers.
Prepared and set up payment system.
Opened store daily and ensured all safety protocols were followed.
Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves.
Answered incoming calls promptly and professionally while providing assistance as requested.
Greeted customers upon entering the store and provided them with helpful information about products and services offered.
Operated cash registers accurately and efficiently during peak hours of business.
Answered phone calls to help customers.
Restocked and checked cleanliness of restrooms to complete minor cleaning duties missed by cleaning crew.
Performed price changes on merchandise according to company standards.

Summary

Overview

Work History

Assistant Manager

Education

High School Diploma -

Skills

Timeline

Assistant Manager

High School Diploma -

Similar Profiles

Yasseiry GonzalezYasseiry Gonzalez

DARIUS HUANGDARIUS HUANG

Jessica Shwe Yee WinJessica Shwe Yee Win

Michelle JohnsonMichelle Johnson

Charles AlvarezCharles Alvarez