Kevin Ordonez
San Francisco,CA
Summary
Skilled teller with a background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products, and maintaining high levels of customer satisfaction. Can quickly memorize product details and build customer relationships. Goal-focused bank teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity, as well as achieving branch goals. Motivated and Ambition to grow and take the next step forward with Citibank.
Overview
5
5
years of professional experience
Work History
Teller C02
Citibank, NA
San Francisco
04.2024 - Current
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Received and processed customer transactions, including deposits, withdrawals, payments and other banking services.
- Explained the features of various banking products available to customers.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
Assistant Store Manager
Champs Sports
San Francisco, CA
09.2022 - 12.2023
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Sales Supervisor
Footlocker.com Inc.
Daly City, CA
02.2022 - 09.2022
- Organized and updated schedules to optimize coverage for expected customer demands.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained relationships with customers through regular follow-up calls and emails.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Sales Associate
Footlocker.com Inc.
Daly City, CA
05.2020 - 02.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
Education
Business Administration and Management
California State University - East Bay
Hayward, CA12-2026
Skills
- Business Development
- Customer Relations
- Retail Operations
- Customer Service and Engagement
- Relationship Building and Management
- Problem-Solving
- Team Management
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Teller C02
Citibank, NA
04.2024 - Current
Assistant Store Manager
Champs Sports
09.2022 - 12.2023
Sales Supervisor
Footlocker.com Inc.
02.2022 - 09.2022
Sales Associate
Footlocker.com Inc.
05.2020 - 02.2022
Business Administration and Management
California State University - East Bay
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