Savannah Patriarco
Seabrook
Summary
Dynamic professional with extensive experience in banking and retail management, notably at Jersey Mike's Subs. Proven track record in enhancing customer satisfaction and optimizing operations through effective team leadership and financial reporting. Skilled in cash handling and relationship building, consistently delivering results that exceed expectations.
Overview
7
7
years of professional experience
Work History
Teller
HomeTown Bank
Friendswood
10.2024 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer and ensured proper cash handling procedures.
- Educated customers on bank products and services available.
- Resolved customer complaints and provided effective solutions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Processed wire transfers for customers both domestically and internationally.
Assistant General Manager
Jersey Mike's Subs
La Marque
11.2023 - 10.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory level and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner, while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks, such as filing paperwork and preparing documents.
- Managed store cash intake with high accuracy, and prepared daily bank deposits.
- Placed new inventory orders, and oversaw correct restocking procedures to maintain operational output.
General Store Manager
Jersey Mike's Subs
League City
04.2023 - 11.2023
- Transferred to this location to establish new management and rebuild the structure as necessary.
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Conducted regular meetings with employees to discuss current operations issues.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Implemented new policies and procedures according to company guidelines and objectives.
- Provided customers with information about product features and assisted them in selecting items.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established membership loyalty implementing rewards program to drive client retention.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
General Store Manager
Jersey Mike's Subs
Webster
03.2021 - 04.2023
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Conducted regular meetings with employees to discuss current operations issues.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Implemented new policies and procedures according to company guidelines and objectives.
- Provided customers with information about product features and assisted them in selecting items.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established membership loyalty implementing rewards program to drive client retention.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
Jersey Mike's Subs
Webster
12.2019 - 03.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Crew Member
Jersey Mike's Subs
Webster
06.2019 - 12.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned the restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Assisted in the preparation of food items, such as sandwiches, salads, and wraps.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Clear Falls High School
League City, TX06-2019
Associate of Applied Science - Business
San Jacinto College District
Pasadena, TXSkills
- Business Development
- Workflow Coordination
- Training and development skill
- Business operations knowledge
- Employee Scheduling
- Employee Relations
- Team leadership strength
- Staff Development
- Financial Reporting
- Banking
- Transaction processing
- Wire transfers
- Relationship building
- Cash handling and management
- Fraud identification
Education and Training
- Cash Handling
- Image Net systemics
- Marketing
- Wire Transfers
References
- Audrey Bertrand
Acquaintance at Hometown Bank
(346) 253-6665
- Brandon Escobedo
District manager at Jersey Mikes Subs
(823) 561-4093
Timeline
Teller
HomeTown Bank
10.2024 - Current
Assistant General Manager
Jersey Mike's Subs
11.2023 - 10.2024
General Store Manager
Jersey Mike's Subs
04.2023 - 11.2023
General Store Manager
Jersey Mike's Subs
03.2021 - 04.2023
Assistant Manager
Jersey Mike's Subs
12.2019 - 03.2021
Crew Member
Jersey Mike's Subs
06.2019 - 12.2019
High School Diploma -
Clear Falls High School
Associate of Applied Science - Business
San Jacinto College District