Megan Frassel
125 3rd Ave E, Shakopee, MN,United States
Summary
Friendly and dependable professional with experience in serving, guest services, and personal banking. Known for building strong, lasting relationships with clients, customers, and guests, creating a network of trust and loyalty. Passionate about making meaningful connections, solving problems with care, and ensuring every interaction is positive and memorable. Skilled in managing transactions, offering personalized solutions, and delivering attentive service in both fast-paced and one-on-one settings. Dedicated to making people feel valued and supported.
Overview
7
7
years of professional experience
Work History
Personal Banker
HomeTown Bank
06.2023 - Current
- Built and maintained strong client relationships, fostering trust and loyalty through excellent customer service, and consistent follow-up.
- Provided exceptional customer service by actively listening to clients' needs, and delivering personalized banking solutions, ensuring a positive and seamless experience.
- Collaborated with team members to meet branch performance goals, and maintain a high level of customer engagement.
- Demonstrated strong independent work skills by managing a personal portfolio of clients, prioritizing tasks, and meeting performance targets without direct supervision.
Guest Service Coordinator
Shakopee Community Center
08.2020 - Current
- Delivered outstanding guest experiences by addressing needs promptly, resolving concerns effectively, and ensuring a welcoming, positive environment.
- Acted as the main point of contact for guests, managing inquiries, providing information, and coordinating personalized services to exceed expectations.
- Built and maintained strong relationships with guests, fostering trust and loyalty through attentive communication and follow-ups.
- Maintained a calm and professional demeanor in high-pressure situations, resolving conflicts, and providing exceptional service.
Server
Turtles Bar & Grill
11.2017 - 11.2022
- Assisted in training new team members by sharing best practices, and demonstrating excellent customer service skills.
- Delivered exceptional customer service by anticipating guest needs, providing menu recommendations, and ensuring an enjoyable dining experience.
- Managed multiple tables simultaneously in a fast-paced environment while maintaining accuracy and efficiency in order-taking and service delivery.
- Built strong rapport with guests, fostering repeat business and positive feedback through attentive and friendly interactions.
- Collaborated with kitchen staff and other team members to ensure timely and accurate food and beverage service.
Education
Communication Studies -
Minnesota State University, Mankato
Mankato, MN12.2023
Associate of Arts - Communication Studies
Normandale Community College
Bloomington, MN06.2022
High School Diploma -
Shakopee High School
Shakopee, MN06.2019
Skills
- Team collaboration and leadership
- Adaptability and flexibility
- Excellent communication and interpersonal skills
- Guest satisfaction strategies
- Event coordination
- Attention to detail and accuracy
Timeline
Personal Banker
HomeTown Bank
06.2023 - Current
Guest Service Coordinator
Shakopee Community Center
08.2020 - Current
Server
Turtles Bar & Grill
11.2017 - 11.2022
Communication Studies -
Minnesota State University, Mankato
Associate of Arts - Communication Studies
Normandale Community College
High School Diploma -
Shakopee High School
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