Kevin Ortega

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Maintained strong call control and quickly worked through scripts to address problems.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Resolved customer issues in a timely manner.
• Processed orders, forms, applications, and requests accurately and efficiently.

• Collected, labeled and stored lab samples according to laboratory specifications.
• Used time management and adaptability skills to prioritize and run multiple tests.
• Collected and organized data to perform data analysis and prepare technical reports.
• Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
• Attended lab meetings to participate in research discussions.
• Created test and validation setups for component, subsystem and machine levels.

• Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
• Consulted with management and personnel to educate on QA standards.
• Prepared reports to communicate results of quality inspection activities to management.
• Secured positive customer experiences while executing effective quality assurance practices.
• Extracted and organized metrics to monitor results for internal quality reports.
• Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.

Responsibilities:

• Understanding basic encapsulation and documentation processes
• Verify to that tickets were accurately pulled, and the correct materials present.
• Perform in-process checks use scales to verify capsule weight, and ensure capsules are manufactured without defects. Ensure all products are run to specifications.
• Knowledgeable in machines resulting in completion the work faster and safer.
• On time in my schedule and always following rules in order to have great performance.

• Conducted routine maintenance services such as oil changes and tire rotations.
• Utilized diagnostic tools to troubleshoot mechanical issues effectively.
• Collaborated with team members to streamline repair processes and improve efficiency.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.