Kevin Ortiz
El Paso,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance customer satisfaction through effective problem-solving and a positive demeanor. Experienced in multitasking and organization, consistently contributing to team success and creating welcoming environments for all customers.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
El Paso, TX
09.2022 - Current
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Lot Associate
Home Depot
El Paso, TX
02.2022 - 09.2022
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Performed tasks and errands in store to support supervisor.
Courtesy Clerk
Albertsons
El Paso, TX
01.2021 - 08.2021
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Sales Associate
JCPenney
08.2021 - 02.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - HVAC/R
Western Tech Technical College
El Paso, TXAssociate of Science - Biology
El Paso Community College
El Paso, TX10.2023
High School Diploma -
Pebble Hills High School
El Paso, TX06.2022
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Foreign language skills
- Up-selling strategies
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Front of House Employee
Chic-Fil-A
09.2022 - Current
Lot Associate
Home Depot
02.2022 - 09.2022
Sales Associate
JCPenney
08.2021 - 02.2022
Courtesy Clerk
Albertsons
01.2021 - 08.2021
No Degree - HVAC/R
Western Tech Technical College
Associate of Science - Biology
El Paso Community College
High School Diploma -
Pebble Hills High School