KEVIN O SHANNON
Victorville,CA
Summary
Adept at boosting operational efficiency and workforce planning, I elevated Dakota Ridge Best Western Motel's daily business by over 20% through innovative event management and superior customer engagement. My expertise in budget development and employee supervision, honed across diverse roles, consistently enhances organizational performance and customer satisfaction. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Operations
Dakota Ridge Best Western Motel
- Introduced [Type] and [Type] special events and expanded customer demographics, increasing daily business by [Number]%.
- Generated $[Amount] in additional revenue by growing customer base through outstanding service.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Planned and prepared work schedules for [Number] employees to assign employees to specific duties.
Janitorial Supervisor
Friendly Temple Church
03.2010 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
Meeting and Exhibits Coordinator
Friendly Temple Church
03.2010 - Current
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented protocols and procedures to effectively manage planning process.
- Analyzed event costs to identify areas of improvement and cost savings.
Key Holder
Friendly Temple Church
03.2010 - Current
- Coordinated quarterly dashboard updates and reported new information to funding committee.
- Protected members' benefits and maintained compliance with statutory requirements with updates.
- Supported bulk transfer exercises from [Type] schemes to new arrangements.
- Assisted in-house actuarial team with leveraging data for valuations, scheme funding and trustee reporting.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Faculty Manager
Friendly Temple Church
03.2010 - Current
- Implemented strategies to increase student recruiting, engagement and retention.
- Cultivated engaged student population with successful orientation programs.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
Media Assistant
Friendly Temple Church
03.2010 - Current
- Served as primary point of contact for incoming media calls, requests for meetings and interviews with company executives and experts.
- Put together and distributed press kits and other materials.
- Analyzed media engagement and produced tracking reports.
- Engaged in photography, graphic design and video content creation.
Groundskeeper
Friendly Temple Church
03.2010 - Current
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Followed client specifications to replace damaged lawns, landscaping and irrigation systems.
- Created schedules and implemented plans for regular maintenance to meet client expectations.
Sound Engineer
Friendly Temple Church
03.2009 - Current
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
Medical Office Manager
We Win for Health Medical Group -Bladder Rehab
03.2009 - 03.2012
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed 10 employees with various personalities and from different cultures for large 3-physician practice.
- Marketing
- Managed 25 employees with various personalities and from different cultures for large 3 -physician practice.
Sales Associate
Kmart, Sears Holding
03.2009 - 03.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant General Manager Front Desk Manager
Dakota Ridge Best Western
02.2006 - 02.2009
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Hotel Supervisor
Normandy Best Western
03.2001 - 03.2006
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
Associate of Applied Science -
Oral Roberts University
7777 S. Lewis Ave., Tulsa, OK. 741711993
Associate of Science - Law
Lincoln University
820 Chestnut St., Jefferson City, MO. 6510107.1992
Associate of Science - Criminal Justice
Chaffey College
5885 Haven Ave., Rancho Cucamonga, Ca. 9173703.1991
High School Diploma -
Bethel Christian High School
2425 Van Buren Blvd., Riverside, Ca. 9250305.1989
Skills
- Budget Development
- Facilities Management
- Workforce Planning
- Sales Support
- Scheduling Coordination
- Operational Efficiency
- Purchasing and planning
- Performance Tracking
- Employee Supervision
- New Employee Hiring
- Customer Engagement
- Training and mentoring
Accomplishments
- Supervised team of 100 staff members.
- Achieved Budget and Marketing by introducing Mirco Soft Word, XL for computer tasks.
- Resolved product issue through consumer testing.
Certification
- Hotel Management, Best Western - 1992 - 2009
Timeline
Janitorial Supervisor
Friendly Temple Church
03.2010 - Current
Meeting and Exhibits Coordinator
Friendly Temple Church
03.2010 - Current
Key Holder
Friendly Temple Church
03.2010 - Current
Faculty Manager
Friendly Temple Church
03.2010 - Current
Media Assistant
Friendly Temple Church
03.2010 - Current
Groundskeeper
Friendly Temple Church
03.2010 - Current
Sound Engineer
Friendly Temple Church
03.2009 - Current
Medical Office Manager
We Win for Health Medical Group -Bladder Rehab
03.2009 - 03.2012
Sales Associate
Kmart, Sears Holding
03.2009 - 03.2012
Assistant General Manager Front Desk Manager
Dakota Ridge Best Western
02.2006 - 02.2009
Hotel Supervisor
Normandy Best Western
03.2001 - 03.2006
Assistant General Manager of Operations
Dakota Ridge Best Western Motel
Associate of Applied Science -
Oral Roberts University
Associate of Science - Law
Lincoln University
Associate of Science - Criminal Justice
Chaffey College
High School Diploma -
Bethel Christian High School
- Hotel Management, Best Western - 1992 - 2009
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