Kevin Oshima
Chicago,IL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Server
Cones Gorment Ice Cream
Chicago IL
05.2023 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Server
Sugar Factory
Rosemont, IL
02.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Team Assistant
Trulucks
Chicago, IL
07.2022 - 12.2022
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Server
Puttshack
Chicago, IL
03.2022 - 11.2022
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Associate of Science - Psychology
National Louis University
Chicago, IL06.2026
High School Diploma -
International Leadership Of Texas - Garland High School
Garland, TX06.2020
Skills
- Cash Register Operations
- Customer Needs Assessments
- Health Code Requirements
- Customer Transactions
- High-Volume Environments
- Dish Preparation
- POS System Expertise
- Safe Food Handling
Certification
- Licensed food handler - 2024
- Licensed basset - 2024
Timeline
Ice Cream Server
Cones Gorment Ice Cream
05.2023 - 09.2023
Server
Sugar Factory
02.2023 - 07.2023
Team Assistant
Trulucks
07.2022 - 12.2022
Server
Puttshack
03.2022 - 11.2022
Associate of Science - Psychology
National Louis University
High School Diploma -
International Leadership Of Texas - Garland High School