Kevin Owens

Established and manage Hero Services and Maintenance LLC, specializing in commercial and industrial maintenance.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

• Continued to grow my lumber market knowledge, as well as added lumber re-manufacturing to my skill set.
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Gained initial experience in selling techniques.

Nurtured persistence in challenging situations.

I started developing my marketing skills.

Commenced foundational understanding of the lumber industry.

Learned how to earn customers' trust over the phone. Learned how to develop a business plan and execute it.