Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kevin Owens

West,TX

Summary

Dynamic IT professional with extensive experience at Ascension Technologies, specializing in IT architecture and vendor management. Expertise includes resolving complex technical issues for over 2,600 users and implementing innovative cloud solutions. Demonstrated ability to optimize workflows and enhance service delivery through impactful employee training and collaboration with cross-functional teams. Committed to leveraging technical skills to drive operational excellence in future roles.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Site IT Services Technician

TEKsystems
Waco, TX
02.2021 - Current
  • Served as first point of contact for incoming technical service calls by offering solutions for a range of end-user technical challenges involving hardware and software while achieving 100% MTTR and SLA for all customer support tickets.
  • Ensured accurate tracking of technological equipment within network systems.
  • Created detailed technical documentation for IT processes and procedures via ServiceNow.
  • Organize and manage bi-weekly orientation for incoming employees.
  • Managed lifecycle refresh operations for over 100 desktop and laptop devices annually.
  • Collaborated closely with product and engineering teams to achieve project goals, and meet deadlines.
  • Developed and supported implementation of company-wide business solutions.
  • Managed vendor partnerships for IT infrastructure initiatives.

Technology Administrator

Ascension Technologies
Waco, TX
11.2002 - 10.2020
  • Managed the resolution of server, desktop, and printer problems affecting more than 2600 users.
  • Ensured device security through regular updates.
  • Deployed virtual machines using hypervisors like VMWare ESXi or Microsoft Hyper-V.
  • Optimized workflow via the implementation of advanced digital identity technology.
  • Assisted in developing disaster recovery plans in case of catastrophic events that disrupt operations.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance the delivery of IT services to users.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Associates of Applied Science Degree -

Texas State Technical College
05.2002

Skills

  • IT Architecture
  • Cloud Services & Storage
  • Windows Server & Hyper-V
  • ServiceNow
  • VMware
  • Visio
  • Technical Design & Documentation
  • Build solutions
  • Employee training
  • Change management
  • Vendor management
  • IT asset management

Certification

CompTia A

Timeline

Site IT Services Technician

TEKsystems
02.2021 - Current

Technology Administrator

Ascension Technologies
11.2002 - 10.2020

Associates of Applied Science Degree -

Texas State Technical College

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