Kevin Pace

• Created structured maintenance plans that significantly reduced equipment failures and improved overall productivity levels.
• Engaged with local authorities and regulatory bodies to uphold compliance standards and enhance cooperation in facility management activities.
• Analyzed spatial layouts and implemented optimization strategies, significantly improving the efficiency of available square footage for operations.
• Oversaw coordination of various tasks and priorities, ensuring successful management of simultaneous deadlines and interests.
• Designed and implemented strategic frameworks for facility improvements and expansion projects.
• Spearheaded initiatives to install energy-efficient lighting and HVAC systems, significantly reducing energy consumption and improving budget efficiency.
• Coordinated maintenance schedules optimize equipment performance and reduce downtime.
• Trained and mentored junior staff on operational best practices and safety protocols.

Administered a $102 MM facilities budget, evaluating vendor expenses associated with recovery repairs.

Responsible for Facilities Maintenance and Repairs for 300+ PetSmart locations.

· Provided 24/7 support to field leaders and 3rd party call center.

· Executed daily preventative repair/maintenance tickets and analyzed historical data to proactively address emerging trends.

· Prioritized continuous development and implemented process and training documents for the Facilities department, vendors, and store/field partners.

· Collaborated with Facilities Solutions and Capital teams to research, test, measure, and improve facilities programs.

· Partnered with Risk Services and Loss Prevention/Safety leaders.

· Fostered positive, respectful vendor relationships while supporting business needs and holding partners accountable for SLAs and KPI adherence.

• Developed and implemented preventative maintenance programs to reduce downtime and improve service delivery.

• Monitored and supported daily operations across 60 stores to enhance customer satisfaction and drive sales.
• Provided comprehensive maintenance and repair solutions for HVAC and kitchen equipment to ensure optimal functionality.
• Coordinated and executed maintenance and repair tasks to support store operations.
• Developed and implemented training initiatives for store management and new technicians to ensure operational excellence.
• Addressed electrical and plumbing challenges to maintain facility functionality.
• Executed scheduled maintenance on electrical, plumbing, and HVAC systems to ensure optimal functionality.
• Assisted in drafting and implementing new contracts and SOPs to enhance operational efficiency.
• Coordinated inspections and audits, ensuring adherence to regulatory standards and maintaining licensing requirements.
• Analyzed facility performance data to identify trends, driving strategic improvements in operational workflows.

• Analyzed existing operations and introduced effective processes, resulting in significantly reduced service response times.
• Developed targeted training modules focused on increasing knowledge retention among staff while optimizing operational workflows.
• Interpreted service metrics to pinpoint trends influencing strategic enhancements in service delivery processes.
• Coordinated efforts with diverse teams to effectively troubleshoot and resolve complex customer issues, promoting a culture of teamwork and open communication.
• Analyzed and adjusted budget allocations within service department, ensuring effective resource utilization and financial management.
• Monitored and evaluated team performance against established benchmarks to ensure exceptional service quality and accountability.