Kevin Papaso

40 Hours/Week Full-Time

SV-1802-D

• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Performed pat-downs to look for unauthorized materials and weapons.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
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• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.

• Responsible for balanced cash draw at close of shift
• Solve billing problems and handle customer inquiries.
• Responsible for backup inventory ordering and shelf stocking.
• Optimized customer experience by delivering superior service and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive products and service improvements.

• Implemented new customer service strategics successfully, increasing customer satisfaction.
• Responsible for solving customer complaints and providing information regarding products.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compile and maintain non-monetary reports and records.
• Used computerized systems that involve distributing and accounting for funds.