Kevin Payne
Miami,FL
Summary
Dynamic Onsite Medical Representative at Amazon with a proven track record in health information management and OSHA compliance. Leveraging strong problem-solving skills, I achieved over 93% on-time reporting, enhancing patient satisfaction and workplace safety. Committed to fostering a positive environment through effective communication, attention to detail, and exceptional care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Onsite Medical Representative
Amazon
Miami, Florida
10.2022 - Current
- Assessed, treated, and provided first aid support for occupational and non-occupational injuries or illnesses, enhancing Amcare utilization and patient satisfaction.
- Reliable EHS information management, injury tracking, claims coordination, and return-to-work documentation produce 93 percent plus on-time reporting across network.
- Safer work practices strengthen network performance through WHS partnership, safety committee documentation, OSHA compliance, and ergonomic coaching, supporting a 1.7% recordable injury rate.
- Expanded First Aid, CPR, and AED certification and wellness education, increasing certification rates to 15 percent of site personnel.
Deli Clerk
Publix
Miami, FL
06.2021 - 12.2023
- Delivered friendly and prompt service, greeting shoppers and addressing product inquiries to enhance customer experience.
- Maintained compliance with food safety standards by executing daily temperature logs, tare checks, and freshness rotations for grab-and-go cases.
- Unloaded deliveries, stocked display cases, and rotated merchandise to ensure product availability and reduce waste.
Alternative School Paraprofessional
Duval County School Board
Jacksonville, FL
10.2020 - 06.2021
- Monitored student-testing situations while assisting classroom teacher with lesson planning and activities to ensure effective instructional delivery.
- Supported classroom teachers with worksheets, reading assignments, creative writing, and board work, enhancing student participation and engagement.
- Coordinated communication between educational and detention staff on Florida Department of Juvenile Justice and Duval County School Board procedures, ensuring clear understanding of teacher availability, schedule changes, supply shortages, and emergencies for safe student and staff movement.
- Perform a variety of related clerical and record keeping duties such as maintaining and tracking class schedules and curriculum, requesting records including transcripts and IEP's, and accurate student enrollment and withdrawal information.
Sales Professional
Coggin Honda Jacksonville
Jacksonville, FL
08.2019 - 10.2020
- Generated new customers for used and new car departments by implementing digital and traditional marketing strategies, including email campaigns for existing clients and promotions via social media, while managing chat support channels to convert 20% of email leads in a fast-paced eCommerce environment.
- Assisted walk-in customers by discussing their vehicle needs and providing tailored suggestions, contributing to above-average customer conversion rate and maintaining a satisfaction survey score above 95 percent.
- Stay up to date with current knowledge on new inventory and models by studying capabilities of models; research on competition and developments in the auto industry to provide customers with accurate and specific information catered to their needs.
- Organize and track referrals, follow-ups, appointments, phone calls, be-backs, fresh ups and closing ratios to organize and utilize time more efficiently to increase customer availability and increase sales.
Full Time Athlete
Nike Miami Beach
Miami, FL
11.2017 - 07.2019
- Effectively manage and supervise running and basketball trial zones to ensure safety and enjoyment on Nike Miami's exclusive trial experiences. Also responsible for delivering product knowledge specific to each experience while driving almost 20% customer conversion.
- Sales professional for in-line Premium Nike store on Miami Beach's Lincoln Road Mall; Delivered extensive product knowledge and exceptional customer service to help maintain the store's satisfaction score above 80 percent, ranking among the highest in the fleet.
- Built consumer connections with Nike Miami through engaging brand stories and sharing Nike's history to deepen brand loyalty.
- Pursued ongoing training to enhance product and retail knowledge, enabling customized shopping experiences for consumers.
- Supported leads and managers in training new associates on product knowledge and creative sales techniques, contributing to improved guest experiences and higher consumer satisfaction survey scores.
Undergraduate Admissions Representative
Florida International University
Miami, FL
08.2015 - 11.2017
- Communicate accurate, current, and comprehensive product knowledge and information about the university's numerous academic programs, student resources, as well as policies and procedures to help prospective students and parents gain a solid understanding of what FIU has to offer inside and outside the classroom.
- Assisted prospective students in selecting a course of study by discussing interests and abilities; acted as intermediary between university, prospective student, and parent/guardian to facilitate college search process, supporting recruitment of undergraduates and state college transfers.
- Effectively utilize available tools and CRM software such as Salesforce.com to track and catalog prospective students' contact information in order to remind about important deadlines/dates, missing application materials, and events such as on-site admissions, open houses, and specialized campus tours.
Education
Emergency Medication Technician -
Miami Dade College
Miami, FL07-2022
High School Diploma -
Terry Parker High School
Jacksonville, Florida06-2012
Skills
- Injury tracking
- Health information management
- OSHA reporting
- First aid triage
- Occupational health
- Patient communication
- Attention to detail
- Problem-solving
- Empathetic care
Certification
- Emergency Medical Technician
- CPR, First Aid, AED Certified Instructor
Timeline
Onsite Medical Representative
Amazon
10.2022 - Current
Deli Clerk
Publix
06.2021 - 12.2023
Alternative School Paraprofessional
Duval County School Board
10.2020 - 06.2021
Sales Professional
Coggin Honda Jacksonville
08.2019 - 10.2020
Full Time Athlete
Nike Miami Beach
11.2017 - 07.2019
Undergraduate Admissions Representative
Florida International University
08.2015 - 11.2017
Emergency Medication Technician -
Miami Dade College
High School Diploma -
Terry Parker High School