Kevin Perndreca

Provide technical support and troubleshooting assistance to end-users, ensuring efficient operation of hardware, software, and network systems. Diagnose and resolve IT-related issues, deliver training, and maintain a high level of user satisfaction. Install, configure, and maintain computer systems, software, and peripheral devices. Troubleshoot technical issues via phone, email, ensuring prompt resolution to minimize downtime. Assist with system upgrades, software installations, and IT-related projects. Collaborate with other IT staff to implement new technology solutions and ensure smooth system operations.

Specialize in promoting and selling computer services and products, providing expert guidance to costumers, and driving sales growth. Focused on delivering high-quality costumer service and ensuring client satisfaction. Assist costumers in identifying their technology needs and recommend appropriate computer services, software, and hardware solutions. Provide product demonstrations and explain features, benefits, and pricing to help costumers make informed purchasing decisions. Maintain in-depth knowledge of the latest computer technologies, services and industry trends to offer expert advice. Collaborate with technical staff to ensure costumer issues are resolved promptly and effectively.