Kevin Peter
Carpentersville,IL
Summary
Creative, attentive, and hardworking individual with strong communication skills who is dedicated to providing excellent customer service to patrons by using skills acquired in past positions.
Overview
9
9
years of professional experience
Work History
Private Driver
Happy Cab & Limo Dispatch Inc.
Carpentersville, IL
01.2023 - Current
- Coordinated airport pick-ups and drop-offs efficiently so that passengers arrived at their destinations on time without hassle.
- Ensured passenger safety with thorough knowledge of traffic laws and defensive driving techniques.
- Provided exceptional customer service by listening to client needs and preferences, resulting in repeat business.
- Managed payment transactions accurately and securely for both cash payments and credit card processing systems.
Digital Sales Representative
Power Equipment Direct
09.2022 - 07.2023
- Focused on learning new skills and staying updated with industry changes
- Communicated product features, advantages, and benefits to customers
- Attended scheduled training sessions and department meetings to build expertise
- Developed and maintained relationships with customers to ensure repeat business
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape.
Cannabis Sales Consultant
Verilife
12.2021 - 09.2022
- Engaged with prospective customers, building rapport and generating business
- Analyzed customer needs and interests, determining appropriate products
- Tracked sales numbers and issued progress reports to management for review
- Worked with management teams to develop annual sales plans, goals and targets
- Developed and maintained strong customer relationships and networks through sales interaction.
Server
Claim Jumper
09.2020 - 12.2021
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining concerns are addressed
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Service Manager
MOBILITY PLUS LLC
04.2019 - 07.2019
- Resolved customer issues in relation to sales and services provided
- Managed purchases and processed quote orders for the Veterans Administration
- Trained new franchises about products, Marketing Techniques, and QuickBooks
- Updated and maintained Method-CM software used to log customer information.
Yard Agent
Copart
12.2017 - 09.2018
- Processed and cleared vehicles that arrived at facility
- Ensured vehicles were maintained according to company standards and customer contracts
- Provided basic facility maintenance including cleaning, basic repair, and yard upkeep
- Followed yard guidelines to maintain a safe work environment for both employees and customers.
Server
Carmina's Restaurant & Banquet
07.2016 - 12.2017
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
- Assisted guests with making menu choices in an informative and helpful fashion
- Monitored dining room to ensure optimal guest experiences
- Assisted host or hostess by answering phones, seating guests, and answering their inquiries.
Assistant Manager
T-Mobile
04.2015 - 08.2016
- Provided prompt efficient services, to ensure customer expectations were met
- Operated cash register with no incident of errors or omissions
- Established and facilitated store procedures to ensure exceptional customer service
- Partnered with the store manager to lead team to ensure monthly sales goals were met.
Education
Elgin Community College
Elgin, ILSkills
- Customer Service
- Problem Solving
- Team-Oriented
- Interpersonal Skill
- Active Learning
- Strategic Selling
- Cash Control
- Adaptability
- Proficient in Microsoft Word, Excel, and PowerPoint
Timeline
Private Driver
Happy Cab & Limo Dispatch Inc.
01.2023 - Current
Digital Sales Representative
Power Equipment Direct
09.2022 - 07.2023
Cannabis Sales Consultant
Verilife
12.2021 - 09.2022
Server
Claim Jumper
09.2020 - 12.2021
Service Manager
MOBILITY PLUS LLC
04.2019 - 07.2019
Yard Agent
Copart
12.2017 - 09.2018
Server
Carmina's Restaurant & Banquet
07.2016 - 12.2017
Assistant Manager
T-Mobile
04.2015 - 08.2016
Elgin Community College