Alfred Ceballo Santos

Signature Luxury Transportation Group

08.2021 - Current

Managed unexpected emergencies and route changes with calm and professionalism.
Arranged to pick up customers or groups.
Followed regular schedule of pickups for individual customers and groups.
Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Drove shuttle buses, limousines or company cars to transport passengers.
Coordinated airport pick-ups and drop-offs efficiently so that passengers arrived at their destinations on time without hassle.
Resolved conflicts professionally when dealing with difficult passengers or challenging situations during trips.
Received positive feedback from clients regarding overall driving performance, contributing to a strong reputation as a professional private driver.
Adapted quickly to changing circumstances or unexpected events while on the road, ensuring minimal disruption to clients'' plans.
Provided exceptional customer service by listening to client needs and preferences, resulting in repeat business.
Handled sensitive information discreetly while transporting high-profile clientele, maintaining confidentiality at all times.
Kept detailed trip logs for accurate record-keeping purposes, facilitating smooth billing processes for clients later on.
Managed approximately 45 incoming calls, emails and faxes per day from customers.

Summary