Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rachel Cortez-Ramirez

Gilbert,AZ

Summary

Professional with 15 years of diverse customer service experience across multiple industries. Proven ability to multitask, communicate effectively, and deescalate challenging situations in both in-person and online environments. Seeking a stable career opportunity to ensure financial security and support for family.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Private Driver

Uber And Lyft
, AZ
06.2024 - Current
  • Ensured vehicle cleanliness and organization to maximize passenger satisfaction.
  • Adapted routes swiftly based on real-time traffic conditions and passenger preferences.
  • Provided exceptional customer service throughout each ride.
  • Responded promptly to customer inquiries via phone or email.
  • Delivered packages, documents, or other items as required.

User Support Specialist

Treasure Island Hotel & Casino
Las Vegas, NV
12.2023 - 05.2024
  • Resolved user issues related to software applications and system access requests.
  • Documented support interactions in ticketing system for effective tracking.
  • Collaborated with IT team to troubleshoot hardware and software problems.
  • Provided assistance via phone and email communications to users.
  • Answered incoming customer calls seeking information or support.
  • Ensured efficient handling of inquiries according to established service level agreements.

Anthem Health Guide II

Elevance Health LLC
Las Vegas, NV
08.2022 - 07.2023
  • Guided clients in understanding healthcare options and benefits effectively.
  • Coordinated interdepartmental efforts to enhance communication and streamline processes.
  • Responded promptly to client inquiries, ensuring accuracy in information provided.
  • Assisted members with health plans, clarifying copays, deductibles, and coverage details.

Leasing Specialist

Thompson Michie Associates
Henderson, NV
06.2021 - 08.2022
  • Conducted property tours to showcase model units and secure leases for vacant apartments.
  • Prepared leasing documents for new move-ins and lease renewals.
  • Analyzed comparable properties to recommend increases in monthly renewal rents.
  • Monitored resident receivables and addressed delinquent accounts proactively.
  • Organized resident events and quarterly community activities for engagement.

Education

High School Diploma -

Nevada Virtual Academy
Las Vegas, NV
05-2013

Some College (No Degree) - Deaf Studies

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer service
  • Time management
  • Problem solving
  • Data entry
  • Attention to detail
  • Multitasking efficiency
  • Client relations
  • Database management
  • Analytical skills
  • Communication skills
  • Team collaboration
  • Task prioritization

Languages

American Sign Language
Professional
Spanish
Elementary

Certification

  • Typing Certification of 48 WPM

Timeline

Private Driver

Uber And Lyft
06.2024 - Current

User Support Specialist

Treasure Island Hotel & Casino
12.2023 - 05.2024

Anthem Health Guide II

Elevance Health LLC
08.2022 - 07.2023

Leasing Specialist

Thompson Michie Associates
06.2021 - 08.2022

High School Diploma -

Nevada Virtual Academy

Some College (No Degree) - Deaf Studies

College of Southern Nevada

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