Kevin Peters
Westerville,OH
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Pure Hockey
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Sales Team Leader
Verizon Wireless
06.2022 - 09.2024
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
Department Lead
Best Buy
04.2021 - 06.2022
- Led the cell phone department for a large Best Buy location.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Established clear expectations for team members, leading to improved accountability and performance levels.
Sales Team Leader
Verizon Wireless
06.2020 - 03.2021
- Worked for this location twice. Held same role.
Restaurant General Manager
Jimmy John's
11.2015 - 03.2020
- Was promoted from standard shift worker, to shift leader, to assistant manager, and eventually to General Manager during my time there.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Multiple Positions
Bob Evans Restaurant
07.2011 - 09.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed multiple different jobs as needed, including hosting, dishwashing, table bussing and line cooking.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - English Language And Literature
Ohio University
Athens, OHHigh School Diploma -
Olentangy Orange High School
Lewis Center, OHSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Customer relations
- Task delegation
- Conflict resolution
Timeline
Assistant Manager
Pure Hockey
11.2024 - Current
Sales Team Leader
Verizon Wireless
06.2022 - 09.2024
Department Lead
Best Buy
04.2021 - 06.2022
Sales Team Leader
Verizon Wireless
06.2020 - 03.2021
Restaurant General Manager
Jimmy John's
11.2015 - 03.2020
Multiple Positions
Bob Evans Restaurant
07.2011 - 09.2015
No Degree - English Language And Literature
Ohio University
High School Diploma -
Olentangy Orange High School
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