Kevin Phan
SHREWSBURY,MA
Summary
Aim to leverage a proven knowledge of team building skills to successfully become a Financial Analyst. Frequently praised as a team player by my peers, I can be relied upon to help your company achieve its goals. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Pholicious Asian Fusion Restaurant & Bar
09.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Host, Server and Night Manager
Kyoto Japanese Restaurant
07.2015 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained and mentored new and existing staff to achieve best practices.
Cashier
Fruitti Frozen Yogurt
05.2015 - 08.2017
- Answered customers' questions and provide information on procedures or policies
- Weighed items sold by weight to determine prices.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science Degree - Business Administration
Worcester State University
Worcester, MA05.2021
Master of Science - Finance
Liberty University
Lynchburg, VA05.2024
Skills
- Solid understanding of basic office applications, including
- Business Planning
- Staff Management
- MS Office (Word, Excel, PowerPoint, Access)
- Efficient at using social media platforms (Twitter, Instagram, Facebook)
- Managing Routines
- Issue and Conflict Resolution
- Time Management
Timeline
Manager
Pholicious Asian Fusion Restaurant & Bar
09.2021 - 03.2023
Host, Server and Night Manager
Kyoto Japanese Restaurant
07.2015 - 06.2021
Cashier
Fruitti Frozen Yogurt
05.2015 - 08.2017
Bachelor of Science Degree - Business Administration
Worcester State University
Master of Science - Finance
Liberty University
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