Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Kevin Polanco

Sugar Land

Summary

Experienced with selecting high-quality products and managing customer orders efficiently. Utilizes strong organizational and time management skills to ensure accurate and timely delivery. Knowledge of maintaining excellent customer service and adapting to changing demands in dynamic work environment.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Curbside Shopper

Sams Club
10.2022 - 07.2025
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.

Delivery truck driver

Secure Carriers Trucking
03.2023 - 07.2023
  • Picking up items for different companies with a flat bed vehicle.
  • Traveling long Distance in an orderly fashion.
  • Used to long hours standing, sitting, driving, and waiting.
  • Able to carry 80 lb for a fair amount of distance.
  • Used to waking up early, and used to working till midnight.

Digital Grocery Shopper

Wal-Mart
03.2021 - 01.2023
  • Scanning online grocery, taking the lead and taking charge with making sure that the order gets complete.
  • I take over management roles when needed due to my level headedness, and quick problem solving.
  • Great leadership, great communication always ahead of schedule.

Cashier

Whataburger
04.2019 - 01.2020
  • In charge of taking out customers, order work in an organized fashion.
  • Took care of the cash register, made sure we made enough sales.
  • In charge of the majority of the working station.

Education

High school degree -

Kempner high school
Sugar land, Tx
06.2021

Skills

  • People Skills
  • Bilingual
  • Customer Service Skills
  • Collaboration Skills
  • Problem-Solving Skills
  • Creative Thinking Skills
  • Critical Thinking Skills
  • Management Skills
  • Teamwork Skills
  • Adaptability
  • Conflict Resolution
  • Negotiation
  • Time Management Skills
  • Safety awareness

Languages

Spanish
Professional Working

Interests

  • Running
  • Passionate about balancing physical health with mental and emotional wellness
  • Playing Sports
  • Strategy Games
  • Team Sports
  • Community Cleanup
  • I enjoy helping others and giving back to the community

Timeline

Delivery truck driver

Secure Carriers Trucking
03.2023 - 07.2023

Curbside Shopper

Sams Club
10.2022 - 07.2025

Digital Grocery Shopper

Wal-Mart
03.2021 - 01.2023

Cashier

Whataburger
04.2019 - 01.2020

High school degree -

Kempner high school