Alex Martinez
La Vernia,TX
Summary
Personable and dedicated customer service representative with extensive experience in the customer service industry. Solid and dependable team player with a history of working well under pressure. Motivated to maintain customer satisfaction, and always striving to meet new goals and excel at all tasks. Articulate and results-oriented, with a passion for building relationships, cultivating partnerships, and growing businesses. Always wanting and willing to learn.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Curbside Shopper
Walmart
Floresville, TX
04.2024 - Current
- Maintained a neat and organized workspace at all times.
- Frequently and efficiently stocked shelves with new merchandise as needed during shifts.
- Consulted in a helpful and friendly manner with customers to handle budgets efficiently, ensuring the best value for their spending.
- Safely and accurately secured and stored items until customer pickup.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Operated the register and handled cash, as well as credit card transactions.
- Delivered customer orders with a warm and welcoming smile, as well as a helpful attitude.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Updated and tracked inventory levels, as well as reported any damages to my supervisor.
Overnight Stocker
HEB Grocery Store
La Vernia, TX
03.2023 - 01.2024
- Reorganized merchandise throughout the assigned section to give shelves and racks a professional and accessible appeal.
- Removed and replaced expired and overripe items to eliminate any possible health risks.
- Identified and quickly and safely handled spill clean-up according to workplace safety guidelines.
- Unpacked the necessary products from the boxes and correctly placed them on the shelves according to merchandising guidelines.
- Pulled items from stock using an electric pallet jack.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Worked collaboratively with other team members to achieve departmental goals.
- Maintained a clean and organized environment at all times.
Server/Hostess Manager
Hon Machi
San Antonio, TX
02.2022 - 03.2023
- Reviewed all reservations at the start of a shift, and sat all guests at the appropriate tables.
- Ensured all guests feel welcomed, and improve their satisfaction by greeting them with a polite and charming demeanor, as well as a "can-do" attitude.
- Efficiently collaborated with all staff to ensure and optimize amazing service, as well as communication.
- Maintained the cleanliness and organization of the front and back areas of the workplace. Optimizing accessibility.
- Identified areas of improvement in customer service processes, and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support and assistance to ensure amazing customer loyalty.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Demonstrated excellent interpersonal skills in resolving customer complaints.
- Closed and opened the store efficiently when necessary.
- Handled large amounts of cash and followed company security procedures for handling large sums of money.
Education
High School Diploma -
La Vernia Highschool
La Vernia, TX01-2021
Skills
- Excellent communication and interpersonal skills
- Ability to work quickly and efficiently in a fast-paced environment
- Complaint resolution
- Reading comprehension
- Great organizational skills
- Ability to multitask
- Positive and proactive attitude
- Computer and typing skills
- Ability to manage time well
- Attentive listener
- Critical thinking skills
- Dependable
- self-motivated
- Excited to learn!
Certification
- Electric power jack certification
- Food handler certification
Affiliations
- Volunteering at the disadvantaged youth center
Timeline
Curbside Shopper
Walmart
04.2024 - Current
Overnight Stocker
HEB Grocery Store
03.2023 - 01.2024
Server/Hostess Manager
Hon Machi
02.2022 - 03.2023
High School Diploma -
La Vernia Highschool