Microsoft Word
Kevin Poorbaugh
Operations Manager
San Diego,CA
Summary
Results-oriented cannabis business leader with more than 7 years of experience in day-to-day business operations and customer-service management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations, productivity and compliance across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
3
3
Languages
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Founder/CEO
ToneLab Productions
San Diego, CA
01.2019 - Current
- Managed administrative logistics of events planning, event booking and event promotions.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Created organization's mission and vision statements for use by employees.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Furthered brand awareness through Facebook and Instagram.
- Led team of 14 other leaders reporting to Managing Director
Regional Operations Manager
STIIIZY
San Diego, CA
04.2018 - 03.2020
- Increased annual sales over $2 million by fostering customer rapport.
- Increased client retention by providing superior customer service.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Developed and managed operating budget, meeting department goals.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
- Cultivated member loyalty by delivering flawless service to foster client retention.
- Improved distribution efficiency with design, development and testing of embedded software applications.
Store Manager
THC
San Diego, CA
09.2016 - 02.2018
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Generated spreadsheets detailing sales information.
- Completed routine store inventories.
- Submitted orders for new inventory.
Internet Sales Manager
Kearny Pearson Ford And Kia
San Diego, CA
03.2015 - 05.2016
- Increased retail volume by 25% in 6 months.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 10%.
Education
Associate of Arts - Music Technology
09.2016 - 04.2019
- Minored in Entrepreneurship
- Minored in Marketing
Bachelor of Science - Computer And Information Sciences
10.2009 - 06.2013
- Minored in Business Administration
- Graduated cum laude
Skills
Quality Management
Software
Microsoft Excel
Microsoft Outlook
Google Workspace
Metrc
Timeline
Founder/CEO - ToneLab Productions
01.2019 - Current
Regional Operations Manager - STIIIZY
04.2018 - 03.2020
Store Manager - THC
09.2016 - 02.2018
Mira Costa College - Associate of Arts, Music Technology
09.2016 - 04.2019
Internet Sales Manager - Kearny Pearson Ford And Kia
03.2015 - 05.2016
Coleman University - Bachelor of Science, Computer And Information Sciences
10.2009 - 06.2013
Interests
- Piano
- Audio engineering
- Music production
- Traveling
- Hiking
- Archery
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