Kevin Rainey

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Act as Subject Matter Expert.
• Train new hires for Technical Support Specialist and serve as the initial interview point for potential candidates.
• Create training materials for customer and internal training.
• Work with Outside Sales team to provide support for their customers.
• Travel to customer work sites and job sites to provide hands on training and resolution of customer issues.
• Resolved 15-20 technical support inquiries per day.
• Documented support interactions for future reference.

• Manage a large and growing steel and concrete custom pole customer base in the United States and countries abroad.
• Provide excellent customer service and support to internal and external sales teams and customers.
• Complete RFP's and quote new and existing account orders, initiate purchase contracts, validate prices, discounts, and negotiate pricing on occasion for both the steel and concrete industries.
• Coordinate and lead customer contract reviews with engineering, production, and service departments.
• Train new team members on policies and procedures, and process, implementation, and presentation of product.
• Prepare and complete forecasting on new and existing orders.
• Familiar with company and corporate policies, procedures, programs, support processes, safety and environmental requirements, and materials, supplies, and equipment.

• Managed 1000+ pneumatic and hydraulic controls customer accounts for the mobile equipment industry
• Provided support to all outside territory sales managers by fielding technical support questions and providing real-time solutions for customers
• Managed and processed orders from initiation to completion to include RMA's, quotes, and followed up with customers regularly on satisfaction of products
• Coordinated with sales teams to set, meet, and exceed monthly, quarterly, and yearly goals
• Partnered with field technical support to educate and provide product and part identification solutions to customers.

Managed, trained, and supported over 50 Over-the-Road, CDL truck drivers and oversaw daily shipments and deliveries of over $7.5MM.

• Coordinated and managed logistics of daily shipments of product, ensuring promptness and on-time delivery.
• Managed fleet activity and confirmed all driver records, medical history, and driver logs were current and not falsified.
• Identified, investigated, and documented all service alerts to follow the Hours-of-Service regulations in place by the Oklahoma Trucking Association and DOT.
• Provided end users and customers with excellent customer service.
• Lead and conducted performance evaluations with employees to establish quantifiable goals that aligned with the company's mission and core values.
• Counseled, coached, and encouraged drivers in team settings and in one-on-one sessions.

• Directed, educated, and mentored the church student ministry, grades 6-12
• Managed a student ministry budget of $30K plus on a yearly basis and worked with the overall church operating budget
• Collaborated with the church pastoral leadership team, made up of 8 pastors, for the overall vision and direction of the church
• Mentored and led student leadership team of 20 students on a weekly basis
• Taught, led, and spoke at weekly meetings that involved 75-100 students at a time
• Counseled and mentored students, parents, families on a weekly basis
• Managed and oversaw adult leadership team on a weekly basis compromised of 25 key adult leaders
• Keynote guest speaker at churches and seminars across the United States and countries outside of the United States, to groups of 450-1000
• Conducted weekly hospital visits, offered grievance counseling and pre and post-marriage counseling
• Perform funerals and weddings.