Davonte Zeigler
The Bronx,NY
Summary
Driven and motivated Account Manager with exceptional consultative SaaS skills to help customers solve technical issues. Skilled at identifying or anticipating problems and providing solutions. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
Keyme
Jersey City, NJ
07.2021 - Current
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues
- Resolved problems, and improved operations, while providing exceptional service.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals
Customer Success Manger
Uber Technologies Inc.
New York , NY
05.2016 - 06.2021
- Created platform where experts constructed innovative solutions, for riders and drivers, by creating a community, to pitch ideas, issues, and solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Created customer support strategies to increase customer retention.
- Established performance goals for employees and provide feedback on methods for reaching those milestones.
Videographer
Seldat
New York, NY
02.2015 - 03.2016
- Defined project and company vision, strategies, and tactics.
- Wrote engage copy with attention-grabbing headlines for print and web use.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content
- Built strong relationships with media outlets and communications professionals to expand personal network
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends
LEGISLATIVE INTERN-
CONGRESSMAN, CHARLES RANGEL
Washington, DC
01.2014 - 05.2014
- Community/Constituent Outreach, Event Planning for 13th NY District.
- Legislative Research: Areas of Health, Economy, Education K-12, Foreign Affairs.
- Attended house briefings, hearings, and conferences.
- Created and Edited Press Releases.
- Led projects and analyzed data to identify opportunities for improvement.
- Handled 10 calls per hour to address constituents inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - Political Science
University At Albany
Albany, New York05.2014
Skills
- Client service optimization
- Project Management and Strategic Planning
- CRM Software Proficiency (Salesforce, Oracle)
- Zendesk/Jira
- GitHub
- Troubleshooting
- Roadmapping
- Project Management tools (Asana, ClickUp)
- Technical consulting
- Excel/ MS Word
- SaaS / Enterprise Software
- Consultative sales techniques
- Program management expertise
- Conflict Resolution and Negotiation
- Frameworks and Methodologies (Kanban)
- User Acceptance Testing
Timeline
Technical Support Specialist
Keyme
07.2021 - Current
Customer Success Manger
Uber Technologies Inc.
05.2016 - 06.2021
Videographer
Seldat
02.2015 - 03.2016
LEGISLATIVE INTERN-
CONGRESSMAN, CHARLES RANGEL
01.2014 - 05.2014
Bachelor of Arts - Political Science
University At Albany
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