Summary
Overview
Work History
Education
Skills
Timeline
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Miesha Washington

Philadelphia,PA

Summary

Multi-talented Pilates Instructor adept at teaching a range of fitness classes to students of all skill levels. Proficient in class management, documentation, and safety. Bringing Number years of experience along with advanced marketing and sales understanding to help promote the business to customers.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist

Cornell University
02.2025 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Group Fitness Instructor

Freelance
03.2019 - Current
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Managed group fitness classes of up to Number members.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Encouraged and motivated participants to persevere through challenges to achieve new goals.
  • Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Planned and executed group fitness sessions with warm-ups and cool-downs.

Senior Merchandising Manager

Macy’s
12.2022 - 02.2025
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Negotiated pricing with vendors to achieve maximum profitability.
  • Coordinated and directed buying team, enforcing compliance with company standards.

Customer Success Associate

Delta Defense Training
08.2021 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor Of Communication Studies -

Temple University
Philadelphia, PA

Skills

  • Student support
  • Safety management
  • Engaging personality
  • Cleaning and sanitation
  • Remote teaching
  • Customer engagement
  • Class instruction
  • Client needs assessment
  • Program planning
  • Personalized instruction
  • Class management
  • Equipment preparation
  • Marketing
  • Group instruction
  • Anatomy
  • Strong leadership
  • Safety awareness
  • Basic first aid
  • Technique optimization
  • Yoga and pilates expertise
  • Group fitness
  • Nutrition management
  • Class coordination
  • Client needs evaluation
  • Class organization
  • Nutrition advisement

Timeline

Technical Support Specialist

Cornell University
02.2025 - Current

Senior Merchandising Manager

Macy’s
12.2022 - 02.2025

Customer Success Associate

Delta Defense Training
08.2021 - 12.2022

Group Fitness Instructor

Freelance
03.2019 - Current

Bachelor Of Communication Studies -

Temple University

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Miesha Washington