Kevin Rakoski
San Antonio,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
IT Field Technician
Expiris US - CPSE
01.2022 - 12.2024
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
Security Officer
Securitas
02.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
Agent Assistant
Qualfon
11.2017 - 05.2018
- While in the call center I would provide both insurance agents and insurance customers with assistance regarding their policies
- Making any appropriate changes when necessary
- This required excellent customer service ability as well as the ability to multi task
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
Cross trained
HEB
05.2016 - 11.2017
- Maintaining the store appearance and sanitation
- Providing assistance to all customers on the floor with a positive attitude
- Was trusted with a multitude of tasks even outside of my assigned field
Maintenance
Jani-King
07.2015 - 04.2016
- My job was maintaining the appearance and sanitation of an immigration facility
- This required following guidelines and retaining a professional attitude in the work place
- Ability to follow instructions as well as communicate effectively with the clients
Safety Supervisor
ENERSAFE
11.2014 - 07.2015
- Responsible for leading safety meetings and going over safety guidelines to all employees on sight
- Primary duty was monitoring the area for any toxic gas leaks
- Job required staying focused and alert on all my surroundings as well as great communication with my peers
Cashier
McDonald's
06.2013 - 11.2014
- Responsible for making transactions and provided excellent customer service
- Frequently recognized for being a team player and accomplishing all my duties effectively and efficiently
Education
No Degree - music
Texas State University
San Marcos, TX06.2014
High School Diploma -
Hondo High School
Hondo, TX06.2012
Skills
- Network troubleshooting
- Remote support
- IT asset management
- Help desk support
- Desktop support
- Hardware installation
- Customer service
- Problem-solving
- Multitasking Abilities
Timeline
IT Field Technician
Expiris US - CPSE
01.2022 - 12.2024
Security Officer
Securitas
02.2021 - 01.2022
Agent Assistant
Qualfon
11.2017 - 05.2018
Cross trained
HEB
05.2016 - 11.2017
Maintenance
Jani-King
07.2015 - 04.2016
Safety Supervisor
ENERSAFE
11.2014 - 07.2015
Cashier
McDonald's
06.2013 - 11.2014
No Degree - music
Texas State University
High School Diploma -
Hondo High School
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