Kevin Ramirez
New York
Summary
Reliable, adaptable, and results-driven professional with 10+ years of experience in security, customer service, mail operations, and facilities management. Known for a strong work ethic, problem-solving skills, and the ability to keep operations running smoothly. Whether managing security, handling high-volume customer interactions, or optimizing mail distribution, I bring precision, efficiency, and dedication to every role. Ready to make an immediate impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workplace Coordinator
CBRE
New York
09.2025 - Current
- Directed daily workplace operations in a fast-paced corporate environment.
- Facilitated coordination and booking of meeting rooms and client-facing spaces for partner-level and executive meetings.
- Streamlined communication and scheduling among partners, executive assistants, vendors, and internal teams.
- Managed work orders, maintenance requests, and service tickets to ensure prompt resolution of facility issues.
- Oversaw facilities management, including space planning, desk relocations, and office reconfigurations.
- Oversaw office inventory management and vendor delivery coordination to optimize cost efficiency.
- Facilitated onboarding and offboarding processes, ensuring badge access and workspace readiness.
- Enforced compliance with workplace safety standards, cleanliness, and building protocols.
- Managed sensitive requests and communications with utmost discretion and professionalism.
Security & Facility Operations
Meta
New York, NY, USA
03.2022 - 09.2024
- Enforced strict visitor protocols, managed badge access, and ensured workplace security
- Provided top-tier assistance to employees and visitors, enhancing overall operational efficiency
- Handled administrative duties, including scheduling, high-volume calls, and travel coordination
- Maintained facility upkeep, ensuring a clean, organized, and fully stocked office environment
Customer Service Specialist (Remote)
Maximus
05.2023 - 01.2024
- Delivered fast, clear, and effective support via phone, email, and chat, resolving customer issues with expert efficiency
- Processed service requests, managed billing inquiries, and ensured seamless communication between departments
- Maintained meticulous records and customer data, streamlining future interactions
Mail Carrier & Facility Mail Support
United States Postal Service
New York, NY, USA
02.2020 - 03.2022
- Delivered and collected mail on assigned routes, ensuring timely and accurate distribution while providing top-tier customer service
- Assisted facility operations by organizing and distributing incoming mail, packages, and interoffice correspondence, improving efficiency
- Provided residents and businesses with support on package tracking, mail policies, and delivery concerns
- Adapted to route changes and weather conditions, ensuring consistent and reliable service
Education
High School Diploma - undefined
Aerospace High School
The Bronx, NYCollege Credits - undefined
Hostos Community College
Bronx, NYSkills
- Achieved successful project completions by leveraging strong teamwork and collaboration skills Enhanced team performance through effective communication and shared problem-solving Drove project success by fostering a collaborative environment that encouraged diverse input and innovation
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
- Achieved high customer satisfaction by resolving issues efficiently Increased client retention through personalized service and follow-up Enhanced team performance by introducing effective communication protocols
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Engaged in clear and concise communication to ensure alignment among stakeholders
- Maintained composure and focus while managing multiple priorities in fast-paced settings
Certification
CPR Guard Card
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Workplace Coordinator
CBRE
09.2025 - Current
Customer Service Specialist (Remote)
Maximus
05.2023 - 01.2024
Security & Facility Operations
Meta
03.2022 - 09.2024
Mail Carrier & Facility Mail Support
United States Postal Service
02.2020 - 03.2022
High School Diploma - undefined
Aerospace High School
College Credits - undefined
Hostos Community College