Trinity Washington
Columbus
Summary
Achieved high customer satisfaction and retention rates through proactive relationship management. Cultivated loyalty and trust by effectively communicating with clients and collaborating with team members. Drove sales growth by aligning team efforts with strategic objectives.
Achieved positive client outcomes by fostering strong connections through compassionate support. Implemented behavior plans utilizing ABA principles to promote client development effectively.
Achieved public safety objectives through effective parking enforcement and clear communication. Enhanced adaptability and reliability in dynamic environments while maintaining a focus on detail. Resolved conflicts efficiently, contributing to a harmonious community atmosphere.
Achieved consistently clean and organized spaces through the application of effective cleaning methods. Enhanced operational efficiency by adapting to diverse cleaning challenges. Improved overall attention to detail, resulting in a more inviting environment.
Achieved high levels of client satisfaction through dedicated caregiving that emphasized safety and comfort. Built trust with clients and families by skillfully addressing diverse physical and emotional needs.
Achieved effective communication and teamwork through strong analytical skills. Cultivated a positive work environment that encouraged continuous learning and development. Drove team success by embracing challenges and adapting swiftly to change.
Excelled in empathy-driven communication and problem-solving strategies to achieve positive outcomes in challenging scenarios.
Overview
4
4
years of professional experience
Work History
Security Officer
Nationwide Children’s Hospital
Columbus, OH
12.2025 - Current
- Monitored premises to ensure safety and security for patients, families, and staff.
- Responded swiftly to emergencies, implementing protocols to minimize risks.
- Conducted regular security patrols to detect and deter potential threats.
- Collaborated with law enforcement during incidents to ensure coordinated responses.
- Provided excellent customer service while enforcing hospital policies and guidelines.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Line Therapist
Reach Educational Services
Columbus, OH
08.2025 - 12.2025
- Implemented individualized therapy plans for children with developmental challenges.
- Collaborated with families to reinforce therapeutic techniques at home.
- Monitored student progress and adjusted interventions as needed.
- Assisted in data collection for behavior tracking and analysis.
- Facilitated group therapy sessions to promote social skills among peers.
- Communicated effectively with multidisciplinary teams to support student needs.
- Performed ongoing clinical assessments to determine functions of behaviors to guide treatment plans.
- Monitored client safety at all times while providing supervision during therapeutic activities.
- Participated in team meetings to discuss case updates and make recommendations regarding care planning.
Elderly Caregiver
Arbor Grove Assisted Living
Alma, Michigan
02.2025 - 07.2025
- Responded quickly in emergency situations in a calm manner.
- Developed strong relationships with clients based on trust and respect.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming, managing laundry, cleaned apartments and meal preparation.
Direct Support Professional
Christian Home Services
Mount Pleasant, Michigan
11.2024 - 07.2025
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted in planning and implementing recreational activities for the client.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Monitored the clients’ behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted with planning and coordination of activities and outings based on individual needs.
Parking Enforcement Officer
Parking services
Mount Pleasant, MI
12.2023 - 02.2025
- Placed warning notices on windshields of illegally parked vehicles.
- Monitored parking lots for unauthorized vehicles or suspicious activity.
- Enforced handicapped parking regulations in designated areas.
- Maintained records of all ticketing activities, including vehicle identification numbers.
- Interacted professionally with other law enforcement agencies as needed.
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
- Inspected meters for accuracy, malfunctions, and tampering.
- Initiated contact with tow truck operators when appropriate.
- Utilized two-way radio communication to receive instructions from dispatch personnel.
- Educated the public on parking rules and regulations.
- Resolved customer disputes concerning tickets or fines incurred.
Retail Sales Associate
JD Sports
Kalamazoo, MI
05.2024 - 09.2024
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Inspected purchased items for defects before handing them over to customers.
- Greeted customers upon entering the store and provided assistance.
- Operated point-of-sale systems accurately to process payments from customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
Behavior Technician
Lighthouse Autism Center
Kalamazoo, Michigan
05.2024 - 08.2024
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Developed individualized treatment plans for each client that included goals and objectives.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Monitored client's progress towards identified goals through data collection and analysis.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
Hospital Housekeeper
Borgess Hospital
Kalamazoo, MI
04.2023 - 11.2023
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
- Replenished towels and other amenities in patient rooms daily.
- Transported soiled linen to laundry area for washing.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Dusted window sills, ledges, furniture, vents and other hard-to-reach areas.
- Maintained a neat appearance of all work areas throughout the day.
- Complied with all health regulations concerning sanitation and cleanliness.
- Emptied trash cans and replaced liners.
Cashier
Walmart
Kalamazoo, MI
07.2022 - 04.2023
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Arts - Fashion Design
Central Michigan University
Mount Pleasant, MI04.2026
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2023
Skills
- Monitored designated areas through systematic patrols, enhancing overall safety and community trust
- Monitored surroundings through foot patrols, identifying and addressing potential safety concerns
- Managed ticket issuance operations, ensuring accuracy and compliance with established protocols
- Applied proficient computer skills to streamline processes and improve data management
- Performed detailed assessments for vehicle identification, facilitating compliance with regulatory standards
- Achieved successful project completions by leveraging strong teamwork and collaboration skills Enhanced team performance through effective communication and shared problem-solving Drove collective success by promoting a unified approach to project challenges
- Analyzed complex issues and implemented solutions to improve overall project outcomes
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work
- Applied systematic problem-solving techniques to enhance team performance and efficiency
- Achieved seamless project execution through effective management of concurrent tasks Enhanced team performance by implementing strategies for prioritizing responsibilities Drove successful outcomes by maintaining a balanced approach to workload distribution
- Articulated complex ideas clearly to ensure understanding among diverse audiences
- Monitored operational processes to maintain high standards of reliability and efficiency
- Advocated for ethical practices and compliance to enhance trust and credibility within the team
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Achieved improved team cohesion and morale through strategic team-building initiatives Drove successful collaboration among team members, resulting in enhanced project outcomes Fostered an environment of trust and cooperation, leading to increased team effectiveness
- Achieved high customer satisfaction through effective ticketing support and issue resolution Improved ticketing processes, resulting in enhanced operational efficiency Delivered exceptional service that contributed to increased customer loyalty
- Designed and executed training sessions focused on improving interpersonal skills and building confidence in social interactions
- Analyzed and refined reinforcement strategies to support behavioral and academic success
- Achieved significant improvements in child readiness and independence through targeted toilet training initiatives Enhanced family dynamics by providing expert guidance and support during the training process Fostered a positive environment that encouraged successful transitions to self-sufficiency
- Conducted thorough data collection activities, focusing on quality and relevance to enhance project outcomes
- Streamlined documentation practices to enhance clarity and accessibility of information across teams
- Designed and executed training sessions focused on improving interpersonal skills and building confidence in social interactions
- Achieved significant improvements in patient behavior through tailored treatment plans Enhanced team efficiency by streamlining plan implementation processes Increased treatment success rates by fostering a collaborative team environment
- Assessed individual needs and tailored lessons to promote effective play and leisure skill acquisition
- Designed and executed discrete trial teaching sessions to promote effective learning strategies
- Compiled and analyzed data to produce informative reports for stakeholders and management review
- Achieved high guest satisfaction ratings through meticulous attention to detail in housekeeping services Enhanced operational efficiency by streamlining cleaning processes and training staff on best practices Maintained a pristine environment that contributed to positive guest experiences
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service processes, resulting in improved customer retention Cultivated strong relationships with clients to foster loyalty and repeat business
- Developed and executed comprehensive cleaning techniques to ensure optimal facility upkeep
- Demonstrated expertise in bed-making to ensure guest comfort and satisfaction
- Facilitated personal hygiene routines, ensuring dignity and respect for clients
- Produced comprehensive documentation that improved project understanding and stakeholder engagement Achieved timely and precise reporting that facilitated informed decision-making Enhanced overall project transparency through effective documentation and reporting strategies
- Prepared and assembled meals according to established recipes and dietary guidelines
- Assisted clients with daily activities, ensuring emotional and physical needs were met with kindness
- Delivered compassionate emotional support, fostering a safe environment for open communication
- Achieved a safer workplace by delivering first aid training to employees Enhanced emergency response effectiveness through comprehensive safety program development Improved incident response times by facilitating regular safety drills
- Coordinated interdisciplinary teams to deliver compassionate end-of-life care tailored to individual patient needs
- Executed patient transportation protocols to maintain safety standards and enhance patient experience
- Coordinated various recreational events, ensuring accessibility and enjoyment for all participants
- Utilized advanced prompting techniques to improve response accuracy and engagement
- Analyzed store layout and product placement to optimize visual merchandising and improve overall shopping experience
Timeline
Security Officer
Nationwide Children’s Hospital
12.2025 - Current
Line Therapist
Reach Educational Services
08.2025 - 12.2025
Elderly Caregiver
Arbor Grove Assisted Living
02.2025 - 07.2025
Direct Support Professional
Christian Home Services
11.2024 - 07.2025
Retail Sales Associate
JD Sports
05.2024 - 09.2024
Behavior Technician
Lighthouse Autism Center
05.2024 - 08.2024
Parking Enforcement Officer
Parking services
12.2023 - 02.2025
Hospital Housekeeper
Borgess Hospital
04.2023 - 11.2023
Cashier
Walmart
07.2022 - 04.2023
Bachelor of Arts - Fashion Design
Central Michigan University
High School Diploma -
Kalamazoo Central High School