Kevin Ramirez
San Antonio,TX
Summary
USAA rehire and current Insurance Professional II – Sales with 2+ years of P&C insurance experience (previously Insurance Professional I in Sales & Service). Skilled in needs-based sales, member relationship expansion, empathetic written communication, and multi-tasking in fast-paced contact-center environments. Proven ability to deliver exceptional service, resolve complex inquiries, and drive results while maintaining full compliance. Active Property & Casualty license. Currently pursuing BS in Information Technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Professional II – Sales
USAA
San Antonio, TX
02.2025 - Current
- Build and expand member relationships through consultative selling, cross-selling, and personalized advice to meet individual needs and goals.
- Manage high-volume interactions in a fast-paced environment while maintaining professionalism, empathy, and strict regulatory compliance.
- Quickly adapt to changes, apply strong problem-solving skills, and contribute to team sales targets.
P&C Insurance Agent (Insurance Professional I – Sa
USAA
San Antonio, TX
11.2021 - 11.2023
- Served as Help Line specialist, providing expert support to fellow Insurance Professionals on complex inquiries while maintaining advanced knowledge of all personal-lines insurance products.
- Specialized in member retention, using retention strategies and empathetic needs-based conversations to successfully retain members who initially requested policy cancellations.
- Delivered needs-based sales and service, including quoting, binding new business, coverage education, and cross-selling products to achieve sales targets and expand member relationships.
- Handled high-volume interactions with professionalism, active listening, and compliance, consistently resolving complex member needs.
Automotive Sales Associate
Cavender Toyota & Boerne Dodge
San Antonio
01.2024 - 01.2025
- Delivered consultative sales experiences to new and existing customers, providing personalized recommendations based on individual needs and preferences.
- Negotiated contracts, overcame objections, and closed sales while building long-term client relationships that generated repeat business and referrals.
Telephone Banker (with Chat Support Rotation)
JPMorgan Chase Bank
San Antonio, TX
06.2017 - 06.2021
- Managed high-volume customer inquiries in a complex, fast-paced call-center environment while maintaining a polite, courteous, and professional demeanor.
- Completed 3-month specialized chat support rotation, successfully handling multiple simultaneous written conversations using templates and structured responses to deliver timely, accurate assistance.
- Assisted customers with online banking services, password recovery, and complex account issues through clear written communication and effective problem-solving.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2027
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX12-2018
Skills
- Needs-Based Insurance Sales & Service
- Written Chat Support & Multi-Tasking
- Member Relationship Building & Expansion
- P&C Product Knowledge
- Empathy & Professional Written Communication
- Conflict Resolution & De-Escalation
- Complex Problem Solving
- Time Management in Fast-Paced Environments
Certification
Property & Casualty Insurance License obtained in December, 2021
Timeline
Insurance Professional II – Sales
USAA
02.2025 - Current
Automotive Sales Associate
Cavender Toyota & Boerne Dodge
01.2024 - 01.2025
P&C Insurance Agent (Insurance Professional I – Sa
USAA
11.2021 - 11.2023
Telephone Banker (with Chat Support Rotation)
JPMorgan Chase Bank
06.2017 - 06.2021
Bachelor of Science - Information Technology
Western Governors University
Associate of Arts - Business Administration
Northwest Vista College