Amber Richards
Fayetteville,USA
Summary
I have a strong background in customer service, management, and sales, with a proven track record of exceeding customer expectations and achieving sales targets. I am highly motivated, detail-oriented, and able to work effectively both independently and as part of a team. I am also a quick learner and adaptable to new situations and challenges. I have completed all necessary training and licensing requirements to become a licensed insurance agent (Property, Casualty, Life, and Health), and I am eager to put my skills and knowledge to work in a dynamic and fast-paced insurance environment. I am confident that my combination of experience, skills, and dedication make me a valuable asset to any insurance agency. Willing to relocate: Anywhere
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Professional
AAA The Auto Club Group
Fayetteville, NC
05.2025 - 01.2026
- Sales and Service experience with AAA-The Auto Club Group.
- Advised clients on insurance options, tailoring solutions to meet individual needs
- Conducted policy reviews, ensuring compliance with regulations and accuracy in documentation
- Developed comprehensive insurance plans, integrating coverage from multiple providers for optimal client benefit
Agent Team Member
State Farm
Fayetteville, NC
11.2024 - 03.2025
- Managed customer inquiries, providing accurate insurance information and policy details.
- Assisted in processing claims efficiently, ensuring compliance with company policies.
- Developed strong client relationships through proactive communication and follow-up strategies.
- Collaborated with team members to streamline workflows and enhance service delivery.
Licensed Sales Professional
Allstate-Fayetteville
NC
05.2024 - 11.2024
- Completed Allstate University
- Proficient in Allstate Gateway System
- Experienced in Customer Service
- Developed comprehensive insurance solutions tailored to client needs.
- Cultivated strong client relationships through effective communication and personalized service.
Independent Insurance Agent
AmeriLife-Cary
NC
10.2023 - 04.2024
- Developed and maintained relationships with clients to provide them with personalized insurance solutions
- Assisted clients in navigating the complexities of insurance policies and coverage options
- Collaborated with insurance carriers to find the best possible rates and coverage for clients
- Stayed up to date on industry trends and changes in regulations to better serve clients
- Utilized various marketing strategies to generate leads and expand client base
- Continuously sought out professional development opportunities to improve knowledge and skills in the insurance industry.
Freelance Multi-Brand Beauty Artist/Business Manager/Counter Manager
The Estee Lauder Companies
Fayetteville, NC
01.2013 - 04.2024
- Developed and implemented strategic plans to drive sales and increase brand awareness.
- Trained and mentored team members on product knowledge and sales techniques.
- Maintained relationships with key retail partners to ensure optimal product placement and visibility.
- Collaborated with marketing teams to execute promotional events and campaigns.
- Managed inventory levels to prevent stockouts and ensure optimal product availability.
- Implemented customer service initiatives to enhance the overall shopping experience.
- Resolved customer complaints and issues in a timely and professional manner.
- Stayed current on industry trends and competitor activities to identify opportunities for growth.
- Consistently achieved top rankings in sales performance and customer satisfaction surveys.
Remote Business Manager
Love, Lipstick, and Lashes/Laura Gorman Makeup, LLC
San Antonio, TX
01.2021 - 12.2022
- Implemented marketing strategies to increase brand awareness and reach new audiences.
- Managed client communications and ensured customer satisfaction.
- Assisted with product development and launch strategies.
- Collaborated with vendors and partners to ensure smooth operations.
- Handled administrative tasks and supported day-to-day business operations.
- Monitored and analyzed business performance metrics to make data-driven decisions.
- Developed and implemented business growth strategies to expand the company's reach and revenue.
- Worked closely with the owner to achieve business goals and objectives.
Assistant Boutique Manager
BareMinerals/Shiseido America
Raleigh, NC
01.2020 - 12.2021
- Provided exceptional customer service and product knowledge to drive sales and increase customer satisfaction.
- Trained and coached team members on product knowledge, sales techniques, and customer service skills.
- Assisted with inventory management and merchandising to ensure products were displayed effectively.
- Collaborated with store manager to create and implement sales strategies to meet and exceed sales goals.
- Managed day-to-day operations of the boutique in the absence of the store manager.
- Assisted with hiring, training, and performance evaluations of team members.
- Maintained a clean and organized store environment to enhance the overall customer experience.
- Handled customer inquiries, complaints, and returns in a professional and timely manner.
- Demonstrated leadership skills and the ability to motivate and inspire team members to achieve their goals.
Education
Certificate - Insurance
Fayetteville Technical Community College/Blue Cross Blue Shield
Fayetteville, NC08-2023
Skills
- Leadership
- Sales follow-up
- Email outreach prospecting
- Sales negotiation
- Video conferencing software
- Value-based selling
- Self-starter
- Customer service
- Inside sales
- Outside sales
- Guest services
- Goal-focused
- Store management
- Retail management
- Creative
- Greeting customers
- Field sales
- Client services
- Sales experience within finance
- Salesforce
- Presentation creation
- Customer inquiry handling
- Initial Contact (sales skills)
- Microsoft Office
- Prospecting
- Sales lead qualification
- Solution selling approach
- Active listening
- Customer communication
- Managing customer accounts
- Networking event prospecting
- Cold calling
- Sales coaching
- Sales Experience
- Pricing
- Life insurance sales
- Upselling
- Planograms
- Lead generation
- Communication skills
- Client retention strategy
- Team management
- Consultative selling
- Presentation skills
- CRM system proficiency
- Customer relationship management
- Microsoft Outlook
- Social Media Savvy
- Cash register
- Recruiting
- Cash handling
- Sales growth tracking
- Objection handling (sales technique)
- Communication
- Customer relationship management (CRM)
- Sales team management - Largest sales team managed (More than 20 team members)
- Social Media Management
- Customer support
- Deal closing
- Real estate sales
- Sales strategy - New sales strategies developed (2-3 strategies)
- Time management
- Corporate sales environment
- Fashion retail
- CSS
- Stocking
- Analysis skills
- Windows
- Auto insurance knowledge
- Technical product development collaboration with sales
- Insurance sales
- Health insurance
- Microsoft Excel
- Microsoft Teams
- Computer operation
- Developer
- Challenger selling
- Customer needs analysis
- Large insurance company experience
- Video communication
- Outbound sales
- Typing
- Product marketing
- Productivity software
- Public speaking
- Email marketing
Certification
- NC Property & Casualty License
- SC Property & Casualty License
- September 2025 to February 2028
- Life & Health Insurance License
- Health Insurance License
- Property & Casualty License
- Commercial Lines License
- Accident & Health Insurance License
- Life Insurance License
Timeline
Licensed Insurance Professional
AAA The Auto Club Group
05.2025 - 01.2026
Agent Team Member
State Farm
11.2024 - 03.2025
Licensed Sales Professional
Allstate-Fayetteville
05.2024 - 11.2024
Independent Insurance Agent
AmeriLife-Cary
10.2023 - 04.2024
Remote Business Manager
Love, Lipstick, and Lashes/Laura Gorman Makeup, LLC
01.2021 - 12.2022
Assistant Boutique Manager
BareMinerals/Shiseido America
01.2020 - 12.2021
Freelance Multi-Brand Beauty Artist/Business Manager/Counter Manager
The Estee Lauder Companies
01.2013 - 04.2024
Certificate - Insurance
Fayetteville Technical Community College/Blue Cross Blue Shield