Wulf Downard
Inverness,FL
Summary
Professional, service-oriented leader/producer who will drive growth and profit with self-motivation, inventiveness, sensitivity, organization, diverse experience, and outstanding communication skills. Analytical problem-solver with evolved aptitudes for team building, leading, and motivating with excellent customer relations and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact project success. Dedicated to applying training, monitoring, and morale-building abilities to enhance engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Professional
USAA
Tampa, FL
01.2023 - Current
- Assists members with new and existing USAA policies to deepen their relationship with the company. Employs empathy, active listening, and individually tailored customer service techniques to consistently fulfill and embody USAA’s mission. Facilitates the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Applies developing knowledge of personal lines insurance and proven sales acumen to assist members with complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions as well as premium changes. Identifies, evaluates, and understands member needs to consistently provide complete and accurate advice and solutions. Efficiently operates in a contact center environment and navigates multiple systems and programs while maintaining an engaging member interaction. Maintains required Property & Casualty license to states’ regulations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Deli Clerk
Publix
Inverness, FL
01.2019 - 01.2023
- Enforced and ensured Publix’s high standards for freshness and sanitation. Delivered exemplary customer service to guests, even in peak business periods to promote retention. Cooked and prepared ready-to-eat products to high standard and exacting food safety. Operated sanitation equipment, meat and cheese slicers, oven, fryers, rotisserie, cutting tools, scale, and other Deli equipment. Assisted management with training, inventory control, and other duties. Maintained, rotated, and stocked product cases with fresh selections and arranged to entice orders.
Fresh CAP Supervisor
Walmart
Puyallup, WA
01.2018 - 01.2019
- Supervised Fresh grocery, bakery, and deli Customer Availability Process teams. Maintained health and food safety standards, planned Store-Within-A-Store sales and customer flow, assigned duties, prioritized workloads, communicated goals, and provided feedback and follow-up. Ensured inventory accuracy, managed training of associates, oversaw culling of produce and proper handling of meat and perishable foodstuffs, used and enforced proper use and sanitation of food service equipment, and assisted with cost inventory procedures and correct shelf capacities. Provided excellent and friendly customer service and liaised between management, associates, and customers to maximize sales, communicate goals, and ensure the safest and most convenient shopping experience, as well as the most profitable.
Assistant General Manager
Famous Dave's
Puyallup, WA
01.2017 - 01.2018
- Scheduled execution and prioritization of goals. Managed team schedule with eye for coverage needs and individual strengths. Personalized service and loyalty retention. Asset accounting, loss prevention, and inventory control. Coached and praised kitchen and FOH employees to maximize productivity, minimize waste, and communicate effectively. Enforced standards, safety, and plate presentation expectations. Spearheaded hiring and recruiting drives and trained management trainees and team members on proper protocols and customer service standards. Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures. Conducted physical inventory counts, restructured inventory count procedures, ordered supplies and products, wrote schedules for entire hourly staff, and impacted cost-of-goods. Trained all stations, coordinated catering functions, and supervised all FOH and BOH operations effectively as Manager-On-Duty. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Kitchen Manager
Applebee's
Oak Ridge, TN
01.2015 - 01.2017
- Drove low labor cost by adapting staffing to business flow in high volume Applebee’s. Coached employees to maximize productivity and minimize waste. Managed staff schedules and maintained adequate coverages for all shifts. Produced and supervised production of high-quality food consistent with company standards and plate presentation expectations. Conducted recipe reviews and training through new menu rollouts. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Maximized quality assurance by completing frequent line checks. Conducted physical inventory counts and researched variances to find solutions to minimize cost-of-goods.
Education
High School - undefined
Wynford High School
Bucyrus, OH05.1994
Skills
- Project and staff management
- Agility and resilience
- Schedule execution, coordination, and prioritization of goals
- Employee coaching and motivation
- Intermediate Spanish language abilities
- Personalized service and loyalty retention
- Effective and elegant verbal and written communication
- Profit and loss analysis
- 65 wpm typing
- Audio and video production
Timeline
Licensed Insurance Professional
USAA
01.2023 - Current
Deli Clerk
Publix
01.2019 - 01.2023
Fresh CAP Supervisor
Walmart
01.2018 - 01.2019
Assistant General Manager
Famous Dave's
01.2017 - 01.2018
Kitchen Manager
Applebee's
01.2015 - 01.2017
High School - undefined
Wynford High School